IT Support Specialist

SMB Team is seeking an IT Support Specialist to bring internal technology support, device lifecycle management, and provisioning/deprovisioning in house while adding light technical project and cost-optimization capacity to the team.

The salary for this role is $50,000 - $60,000 annually based on experience.

- Serve as the first point of contact for all employee technology tickets (hardware, software, account access, etc...) - Troubleshoot and resolve routine issues independently & escalate complex issues where needed - Maintain a running internal knowledge base of common issues and fixes - 2. Device Lifecycle & New-Hire Onboarding

- Order and track company devices and maintain an inventory log - Coordinate new-hire hardware delivery and run day-one onboarding sessions for software installation and access - Install and administer remote monitoring/support software on all company devices.

- Provision new employees according to their specific role - Fully and promptly deprovision departing employees' accounts, licenses, and device access

- Maintain audit cadence for license usage across the tech stack to flag unused seats, duplicate tools, or over provisioned licenses - Recommend consolidations and cost savings

- Assist the technology team with system upgrades, rollouts, and projects as needed - Maintain technology documentation and internal support resources - Research and suggest solutions for organizational technology needs

- Technical degree or certifications required - 0-2 years job experience in a technical role - Ability to quickly learn technical platforms; how they function and how end users must interact with them for best performance - Exceptional creative problem solving skills; ability to diagnose, research, and troubleshoot new challenges independently - Excellent communication skills (written & verbal) & ability to collaborate with team members with varying technical fluency - Experience with our tech stack strongly preferred

- Lastpass - Hubspot - Asana - PandaDoc - Zoom - Slack - Toggl - Ninety - Google Workspace