Account Director & Digital Strategist

- Own a portfolio of client relationships, serving as the primary point of contact and strategic advisor for senior stakeholders. - Build deep, lasting trust with clients by understanding their goals, pressures, and organizational dynamics - and showing up as a consistent, reliable partner. - Serve as a trusted digital advisor to senior stakeholders, balancing big picture vision with practical, results-driven recommendations. - Guide clients toward confident decision-making, especially when the path forward is unclear or complex. - Act as both a visual and verbal storyteller - communicating insights with clarity, empathy, and strategic depth. - Contribute to new business efforts by leading pitch narratives, proposals, and strategic frameworks, and by building chemistry with prospective clients in presentations.

- Translate research - both your own and research provided by cross-disciplinary teams - into clear, actionable strategic deliverables, including digital strategy recommendations, roadmaps, personas, user journeys, value propositions, information architecture, and user experience direction. - Direct discovery activities - including stakeholder interviews, competitive analysis, and opportunity assessments - and partner with researchers and strategists to ensure findings translate into clear strategic direction. - Define strategies for websites, digital products, and experiences that align customer needs with business goals and technology capabilities. - Develop high-impact presentations and strategic deliverables that inspire clients and equip cross-functional teams with clear direction.

- Partner closely with designers, creatives, technologists, content strategists, and analysts to shape cohesive, integrated digital strategies. - Lead teams through ambiguity by establishing direction, clarifying decisions, and maintaining momentum even when details continue to evolve. - Stay ahead of emerging trends - especially in AI, digital transformation, and experience strategy - while bringing forward insights that elevate our work.

- 7-10+ years of experience in digital strategy, client services, account management, consulting, or a related field; digital agency experience strongly preferred. - Demonstrated ability to build and sustain senior client relationships in a services or consulting environment. - Strong understanding of websites, UX design, IA, and product strategy. - Familiarity with AI and emerging tools and the ability to speak credibly about their role in digital strategy. - Outstanding strategic thinking with strong analytical and problem-solving skills. - Exceptional storytelling, presentation, and communication abilities (visual and verbal). - Ability to synthesize research and insights into actionable strategic direction. - Comfortable working in ambiguous, fast-paced environments.

This matters to us as much as your resume.

- Relationship-driven - you invest in people, not just projects. - Naturally curious and energized by figuring things out. - Collaborative and human-centered in your approach to solving problems. - Confident under pressure and skilled at bringing teams together. - Grounded, values-driven, and able to build trust quickly.

- Experience developing brand positioning, value propositions, or messaging frameworks. - Experience facilitating workshops for brand, messaging, or creative development. - Experience managing or mentoring junior strategists or account team members.

We have a simple motto when it comes to company culture: "Everyone deserves to come to work and be happy." This means we care as much about quality as we do about budgets, we find the strengths in each employee and nurture them, and we encourage a culture that values innovation and creative freedom. We want you to have fun - and we understand that you have a life outside of work.

We're a DC-based digital agency with a national reach and a strategy-first mindset. We partner with nonprofits, associations, and mission-driven companies to help them connect more meaningfully with their audiences. We're proud to be a certified LGBTBE business and an equal opportunity employer.

We believe diverse voices lead to stronger work - and stronger impact.

- Salary range $90,000-$120,000 per year (dependent upon experience and skills). - A collaborative, supportive team environment. - Flexible work schedule, including remote work options. - A beautiful office in Washington D.C., where local staff go to the office 2x/week. - Opportunities for professional growth and skill development. - Exposure to a variety of industries, with a strong focus on nonprofits. - Access to training, conferences, and networking opportunities.

Send us your resume and select deliverable examples that showcase your ability to frame recommendations, roadmaps, proposed website IA, or other digital strategy or website elements.

We don't need a boilerplate cover letter. Instead, tell us about a client relationship you're proud of - what made it work, and what it produced.

We allow our employees creative freedom. We treat them with respect. We value their opinions.

In that spirit, we offer the following

benefits:

- Company-sponsored health, vision and dental insurance - Pre-tax Flexible Spending Account (FSA) - 4 weeks of PTO to start, 5 weeks at year 3 - Company-paid short-term and long-term disability - Company-paid life and AD&D insurance - 11 paid holidays - Profit sharing and 401k with company match. - New business referral bonus - Professional development opportunities - Flexible work schedule - Pre-tax DC Metro SmartBenefits