Customer Support Representative

As a Customer Support Representative, you will handle direct outbound calls to customers seeking assistance with government service applications. You will deliver clear, efficient, and concierge-level support in every interaction. This is a high-volume, customer-centric role with around 200 calls per day, where every conversation is an opportunity to make a lasting impression.

- Make 200 direct outbound calls daily to customers - Guide customers through passport applications - Deescalate customer concerns with professionalism and efficiency - Drive customer retention and prevent cancellations or refunds - Provide customer feedback to improve services and processes