Customer Service Representative

As a Customer Service Representative, you will be responsible for delivering a premium customer experience on every call. Through direct outbound outreach, you will assist customers with their applications, address inquiries, and ensure a smooth process from start to finish. This is a high-volume, customer-centric position with around 200 calls per day.

Success means upholding the highest standard of service on every interaction

- Conduct up to 200 outbound customer calls daily - Support customers through passport, visa, and registration application processes - Manage escalations with professionalism, resolving concerns effectively and efficiently - Strengthen customer retention by proactively addressing cancellation and refund requests - Gather and share customer feedback to help enhance services and internal processes

HelloGov AI does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected under applicable law.