Back-End Engineer

We are looking for a talented Back-End Software Engineer to join our on-site engineering team in Miami.

This is a hands-on software engineering role focused on building production-ready features within an established architecture. You will work closely with the Engineering Lead and Front-End Engineering team to develop scalable backend services, real-time communication systems, and API integrations that power our customer platform.

If you enjoy writing clean, reliable code, collaborating with cross-functional teams, and taking ownership from development through deployment, we would love to meet you.

- Build, maintain, and improve backend services using TypeScript and NestJS.

- Design, develop, and maintain GraphQL and REST APIs following established engineering standards. - Develop real-time features using Socket.io and WebSockets. - Build and maintain integrations with Twilio, including Voice, TaskRouter, Sync, and customer communication workflows. - Collaborate closely with Front-End Engineers using Next.js to deliver seamless user experiences. - Design efficient database models and queries using PostgreSQL. - Troubleshoot, debug, and resolve production issues while improving system reliability. - Write clean and well-tested code. - Participate in code reviews and incorporate feedback effectively. - Work closely with Product, QA, and Engineering to estimate, plan, and deliver features on schedule. - Take ownership of assigned work from ticket through production deployment. - On-site, Monday-Friday, 9:00 AM-6:00 PM

- 3+ years of professional backend software engineering experience.

- Strong proficiency in TypeScript and NestJS (or similar backend frameworks). - Solid understanding of backend performance optimization and scalable system design. - Ability to design, build, and maintain GraphQL and REST APIs. - Strong understanding of PostgreSQL and relational database design. - Knowledge of real-time technologies such as Socket.io, WebSockets, or similar frameworks. - Familiarity with AI-powered applications, LLM integrations, and modern AI tools. - Ability to integrate third-party APIs into scalable backend systems. - Strong debugging, analytical, and problem-solving skills. - Excellent communication and collaboration skills. - Ability to work effectively with global teams while being based in our Miami office. - Comfortable working in a fast-paced startup environment. - Experience with Twilio services (Voice, TaskRouter, Sync, Studio, or Flex). - Knowledge of Docker, containerization, and CI/CD pipelines. - Familiarity with Redis or other caching solutions. - Preferred: 3+ years of professional experience with PHP

- Aetna medical, dental, vision, and life insurance - 10 days of paid time off (PTO) plus most federal holidays - Company-paid parking pass - Complimentary office snacks, coffee, and beverages - Team lunches and company events - Collaborative, in-office culture in Brickell, Miami - High-performing and supportive team culture - Work alongside experienced engineers using modern technologies - Opportunity to make a visible impact and grow your career