Analyst, AI Automation & Delivery

Frida is seeking an Analyst AI Automation & Delivery to join our IT team based in Miami, FL. Reporting to the Director, IT Program and PPM, the selected candidate will help bring AI-enabled workflows to life across the business. This role is focused on implementing, maintaining, and supporting automation solutions that improve efficiency, visibility, and scale-using modern low-code tools and applied AI capabilities.

You will work closely with IT leadership to turn workflow concepts into reliable, production-ready automations, while also supporting the day-to-day execution and delivery of enterprise IT initiatives. The ideal candidate is a hands-on, execution-oriented person who is excited to make ideas become reality. The Analyst AI Automation & Delivery will thrive in a dynamic, fast-paced, and entrepreneurial environment.

- Build, implement, and maintain AI-enabled automation workflows that integrate across SaaS tools, systems, APIs, and data sources - Lead requirements gathering with business stakeholders for defined use cases and recommend appropriate automation solutions, including when and how AI should be applied - Configure and manage AI steps within workflows, including prompts, logic, inputs/outputs, and guardrails - Translate requirements and workflow designs into reliable, production-ready automations - Test, troubleshoot, and resolve issues within automation workflows to ensure stability and performance - Maintain and iterate on existing automations based on feedback, usage, and evolving business needs - Document workflows, configurations, and implementation details to support reuse and scalability

- Support day-to-day execution of IT initiatives by maintaining task tracking, timelines, and delivery artifacts - Update project boards, trackers, and status reports to ensure visibility and accountability across initiatives - Assist with testing coordination, rollout planning, and post-launch support activities - Track action items, dependencies, and follow-ups to help keep initiatives moving forward - Partner with IT leadership to surface risks, blockers, or execution gaps early - Proactively identify opportunities to improve workflow efficiency or delivery processes and bring ideas and recommendations forward for consideration

- Bachelor's Degree in Information Systems, Computer Science, Business, or a related field - 1-2 years of hands-on experience building or supporting automation workflows in a business or technical environment - Practical experience implementing integrations across systems, SaaS tools, APIs, or data sources - Familiarity with applying AI tools or capabilities within workflows (e.g., summarization, classification, extraction, or decision support) - Strong understanding of workflow concepts such as triggers, actions, conditions, and error handling - Comfortable working with common data formats (e.g., JSON, CSV) and basic technical documentation - Ability to work in a fast-paced environment in which requirements and priorities constantly change - Excellent written and verbal communication - Strong organizational and multi-tasking skills with high attention to detail - A self-starter with an ability to complete tasks both independently and collaboratively as part of a team

Frida is an organization that values collaboration and community. As the Analyst, AI Automation & Delivery, you will work closely with key business users across all functions (Marketing, Finance, Operations, R&D, Strategy, etc), as well as IT team members across Data, Infrastructure & Cybersecurity, and Applications while partnering with our external AI vendors.