Associate Technical Sales & Solutions Engineer (Norfolk, VA)

Do you thrive in fast-paced environments and enjoy hands-on technical work? Are you passionate about technology and helping customers succeed? Join Evolv's Technical Sales & Solutions (TS&S) team as an Associate Solutions Engineer focused on deployments.

In this role, you'll be on the front lines-installing systems, training operators, and supporting go-lives-while also helping certify and train channel partners. You'll additionally contribute to site surveys and pre-sales activities like pilots and demos.

Evolv is a mission-driven company dedicated to making a real difference in society-saving lives and improving experiences wherever people gather. You'll play a critical role in ensuring smooth deployments and exceptional customer experiences, bridging the gap between technical execution and customer success.

Success in the Role: What performance outcomes will you work towards completing over the first 12 months?

- Certify: Achieve Professional Service Technician certifications on all Evolv Express generations and Expedite.

- Participate & Qualify: Join live customer installations to understand a real-world deployment.

- Install Independently: By Day 30, be able to install the full suite of Evolv systems independently, following TS&S safety, quality, and documentation standards.

- Troubleshooting Proficiency: Build confidence in minor installation troubleshooting (e.g., configuration, connectivity, and setup validations) so that routine issues are quickly resolved on-site.

- Training Excellence: Become a professional at delivering operator training across our core verticals (education, healthcare, sports & entertainment), adapting content to audience and environment.

- GoLive Support: Support go lives from start to finish, ensuring operators, supervisors, and stakeholders are prepared.

- Deployments to Standard: Learn how to exit a deployment site to the Evolv standard, including completing the post deployment survey/QA checklist and handing off notes to CS/Support.

- Own Small Deployments: By Month 3, be able to execute the entire deployment process solo for installations up to 4 systems.

- PreSales Foundations: Develop working competency in site surveys, ConOps (Concept of Operations) creation, and presales activities including pilots, demos, and PoCs.

- PreSales Certification: Earn Professional Certification covering core presales activities and documentation standards.

- Apply PreSales to Deployments: By Month Six, confidently conduct minor presales tasks when needed, run site surveys independently, and draft ConOps-with a strong understanding of how presales inputs improve installation quality and customer outcomes.

- Channel Enablement: Learn and apply channel partner certification processes for deployment:

- Train partners to be effective operator trainers who meet Evolv standards.

- Field Leadership: By Month 12, demonstrate the capability to serve as the onsite lead for major deployments when needed-owning plan, execution, quality, safety, and stakeholder communications.

- Raise the Bar: Consistently train channel partners to the Evolv standard, model best practices, and act as a field leader others look to as the benchmark for deployment excellence.

- Installation: Execute full system installations, including site preparation, equipment setup, configuration, and validation to Evolv standards.

- Training: Deliver operator and administrator training tailored to customer verticals, ensuring smooth adoption and confidence in system use.

- Go-Live Support: Provide on-site support during initial live operations, troubleshoot minor issues, and confirm readiness before handoff.

- Willingness to travel extensively, with over 70% of time spent on the road, typically involving 3-5 days away from home per week.

- Expect some nights and weekends, as many customers operate during peak event times.

- Ability to lift and position proprietary equipment, using safety gear and trained techniques for safe handling. Tasks include onloading/offloading equipment from trucks, utilizing liftgates, and rolling systems into placement.

- Capability to stand and perform physically demanding tasks for extended periods. Certain events may require 12-15 hour shifts, with appropriate meal and rest breaks.

- Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions.

- Develop an understanding of pre-sales activities-including site surveys, pilots, demos, and PoCs-and how these inputs drive successful deployments.

- Be prepared to assist with pre-sales tasks when needed, ensuring seamless collaboration between sales and deployment teams.

- Maintain professional certifications across Evolv Express and Expedite systems.

- Demonstrate competency to resolve basic out-of-the-box issues during installation and configuration, ensuring smooth system activation.

You will join the Technical Sales and Solutions Team, focused on enabling sales and channel teams to achieve higher conversion rates and ensure customer success through top-notch deployments. As an Associate Solution Engineer, you will drive system adoption and implementation in diverse customer environments.

The TS&S team consists of over 14 Solution Engineers and support personnel, divided into three regional teams and one Sports and Entertainment team, all led by Regional Senior Managers. This role reports to the West Senior Manager.

We are a driven organization striving for excellence and looking for motivated individuals to elevate our team further!

This position is ideally based in the Norfolk, VA metro area. Candidates located in Virginia are preferred, particularly those with convenient access to major transportation hubs. The role requires a high degree of travel, so flexibility and willingness to travel frequently are essential.

The base salary range for this full-time position is $53,000 - $90,000. In addition to base salary, this role offers a competitive target bonus, equity, and a comprehensive benefits package. This range reflects our commitment to pay transparency and equity, in alignment with applicable state laws.

Our compensation ranges are determined based on factors such as role, level, location, market benchmarks, and internal equity. The posted range represents the good-faith estimate of what we expect to pay for this role across U.S. locations. Actual compensation within the range will be based on the candidate's skills, experience, education, and geographic location.