Customer Support Specialist

the opportunity to support them in their day-to-day work and help make their work more efficient. - You go above and beyond to create valuable and memorable experiences for users. - You are organized, can prioritize and handle a large volume of tasks including incoming requests from multiple channels. - You have exceptional communication skills. - You have strong attention to detail. - You possess strong problem solving skills and demonstrate sound judgement. - You are a team player and collaborate well.

The Nitty Gritty: - Experience in customer facing roles in healthcare handling PHI. - Familiarity with CRM systems and practices, specifically Intercom and an ability to learn new software quickly.. - You are comfortable with using spreadsheets and databases. - You have experience interpreting and summarizing feedback and data to drive improvements. - Ability to speak a second language is a plus Benefits Bloomlife is an award-winning start-up recognized for our vision to rethink prenatal care and impact the lives of families globally including winning Richard Branson's Extreme Tech Challenge, J&J Quickfire Challenge Winner, MedTech Innovator Award, Ideas from Europe Finalist, CLIO Award Finalist, and speaking at the White House Precision Public Health Summit.

Bloomlife also recently achieved FDA clearance for its prenatal wearable for monitoring maternal and fetal heart heart rate, setting new grounds to move prenatal check-ups from expensive hospital environments to the patient's home. You will join a dynamic and international team who's passionate about using technologies for a better living.

You are an early member of a growing start-up with recent successes and get to experience first hand the excitement of start-up life. Your work will be highly visible to company founders, directly shape our products and impact people's lives, and open opportunities for personal and career development.

We offer a flexible work environment and remote work culture. This is a remote position for someone based in the USA. The job will start with a 20 hours / week commitment, with the possibility to grow into a full time position within a year.