IT Systems Engineer - End-User Support (USA)

We are looking for a highly capable IT Systems Engineer to support and scale end-user computing and IT infrastructure onsite for our New York office opening in September 2026. You will be responsible for designing, automating and improving systems that enable a secure, high-performance environment for our company. You will also provide light, after-hours support for US users (during India business hours) as needed.

- Configure and deploy desktops and laptops (Windows and macOS) - Provide first- and second-line support for hardware, software, and access issues - Configure, manage, support, and troubleshoot Windows 11 and macOS environments. - Manage user accounts, identity, and access controls across systems - Lead endpoint lifecycle management, including automated provisioning, configuration, compliance, and patching using modern device management platforms. - Troubleshoot login, MFA, VPN, email, and access-related issues - Design and optimize onboarding/offboarding workflows with a strong emphasis on automation, security, and auditability - Oversee peripheral (including Cameras infrastructure, printers, access devices etc.) and hardware ecosystems as part of a broader end-user experience strategy. - Provide functional support and troubleshooting for Linux systems - Build and maintain automation frameworks using PowerShell, Bash, or Python to eliminate manual processes and improve operational efficiency

- Lead network troubleshooting across DNS, DHCP, VPN, and connectivity layers, with the ability to diagnose issues end-to-end across client, network, and infrastructure. - Oversee and improve office network infrastructure, including Wi-Fi and LAN performance and reliability. - Assist with firewall access and connectivity issues - Escalate complex issues as needed

- Own delivery of reliable IT operations for the India office, with accountability for uptime, user experience, and service quality - Proactively monitor and improve identity and authentication systems, ensuring high reliability and rapid resolution of access-related issues - Manage and update tickets in the IT service management system - Maintain assets inventory, tracking, and documentation. - Ensure systems meet patching and security standards - Manage local IT vendor relationships, including hardware procurement, warranty replacements (e.g., Apple, Dell, Lenovo), and managing local ISPs. - Act as the primary liaison for third-party contractors (e.g., cabling technicians, printer maintenance, AV specialists) ensuring work meets corporate standards. - Collaborate with global IT teams on support and projects - Conduct IT orientations for new hires, ensuring a seamless Day 1 experience and educating users on IT security best practices and company policies

- 2-5 years of experience in IT support or systems roles - Hands-on experience with:

- Windows 11 and macOS (configuration, management, troubleshooting) - User identity and access management concepts - Device management and endpoint deployment tools - Networking hardware and software

- Experience with remote support tools - Working knowledge of scripting (e.g., PowerShell, Bash, Python) - Basic understanding of Linux systems - Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN) - Experience with hardware and end-user support. - Familiarity with enterprise firewalls, switches, and wireless environments - Excellent verbal and written communication skills with ability to explain technical concepts to non-technical users. - Willing to work or travel in our NYC office when upon opening

- Experience in a multi-office or global environment - Familiarity with MFA, SSO, and access control best practices - Experience with IT service management tools (e.g., ticketing systems) - Relevant certifications (Microsoft, Apple, CompTIA, Cisco etc.)

- Competitive salary, plus bonus based on individual and company performance - Collaborative, casual, and friendly work environment while solving the hardest problems in the financial markets - PPO Health, dental and vision insurance premiums fully covered for you and your dependents

Applications are open for both Stamford and New York City offices, the latter with a planned opening in September 2026.

The base salary range is $120,000 - $150,000 depending on the candidate's educational and professional background. Base salary is one component of Trexquant's total compensation, which may also include a discretionary, performance-based bonus. This position is classified as overtime-exempt.