Account Manager

- Manage a portfolio of assigned accounts within the territory, acting as a primary point of contact in partnership with the BDM. - Execute structured account touch plans (email, calls, LinkedIn, events) to increase contact coverage, build relationships, and maintain top of mind awareness of Fidus. - Prior experience selling services in both turnkey design and onshore outsourced staffing, for high-speed, high-complexity designs. - Support pipeline creation by qualifying inbound leads, following up on marketing campaigns, and booking discovery meetings for the BDM. - Participate in discovery and technical scoping calls, capturing customer requirements and documenting next steps and actions. - Collaborate internally with engineering, project management, pre-sales and marketing to gather information, build presentations, and respond to proposals and RFPs. - Track account activity, contacts, opportunities, and tasks in CRM with high data quality and discipline. - Monitor customer satisfaction on active projects, help identify issues early, and route them to the right internal owner for resolution. - Identify expansion opportunities (new projects, new business units, cross sell of additional Fidus capabilities) and bring these to the BDM for strategy and closure. - Contribute to account plans, account mapping, and territory reviews, including simple revenue and activity reporting. - Continuously develop knowledge of Fidus services, target industries (e.g., aerospace/defence, medtech, semiconductor), and competitive landscape. - Travel periodically within the assigned territory to visit accounts in person.

- Minimum 5 years of experience in B2B sales, with a demonstrated track record of managing or growing a book of business generating $2M+ in annual services revenue.

- Direct experience selling engineering/design services, including turnkey design services and onshore outsourced staffing services for high-speed, high-complexity designs is preferred. - A background selling IT services (time & materials, project-based delivery models) is also a strong, acceptable adjacency. - Strong relationship-building and customer service skills; comfortable engaging engineers, procurement, and management stakeholders. - Experience managing customer relationships or assigned accounts in a customer-facing role. - Excellent verbal and written communication skills, including meeting notes, follow-up emails. - Strong organizational and time-management skills; able to manage multiple accounts, tasks, and deadlines. - Comfortable using CRM and productivity tools (e.g., Salesforce/HubSpot, Excel, PowerPoint, LinkedIn Sales Navigator) - Able to travel up to 50% within the assigned territory. - Interest in learning complex technical concepts around complex engineering design services. - Embraces AI as part of day-to-day operations to improve efficiency and output quality. - A Bachelor's degree in Electrical Engineering, or a related technical/commerce hybrid program, is considered an asset.