Bilingual (French/English) Customer Service Representative (WFH/Hybrid)

We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call.

Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner.

- Answer incoming calls and respond to customer's request - Ability to work in a fast paced environment. - Book appointments for members with a high degree of data accuracy - Maintain excellent written and verbal communication skills on a consistent basis - Identify and escalate issues to supervisors - Responsible for adapting to fast changing guidelines with customers - Informs clients by explaining procedures; answering questions; providing information - Maintains and improves quality results by adhering to standards and guidelines

- General

- High school graduate or G.E.D. - Minimum of one year experience in an inbound/outbound call center or retail environment is preferred - Excellent oral and written communication skills - Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously - Ability to type at least 25 words per minute is preferred - Experience in providing exceptional customer service and maintaining established quality

requirements - Must be able to pass a background check - Must be fluent (speaking/reading/writing) in both English and in Standard French (Standard French only, not French Creole)

- Performance Requirements (**MUST READ**):

- Average Talk Time: Less than 4 minutes per call while resolving customer issues. - Call Conversion Ratio: Require a 60%+ lead to call ratio. - Disposition Calls Processed: Demand proof of handling 80+ calls per shift with accurate disposition coding and in a timely manner. - Attendance: Require a 98%+ attendance record over 6+ months, with little to no unexcused absences. - QA Score: Must consistently achieve 90%+ quality assurance scores on call evaluations monthly. - Average Hold Time: Must have maintained average hold times of less than 60 seconds per call, this is a high call volume environment. - Calls Handled per Hour: Demand experience processing 10+ calls per hour with accurate dispositions, note and escalations. - Breaks/ Lunches: adherence to scheduled breaks and lunches: two 15 minutes breaks, one 30 minute lunch. - Error-Free Documentation: Must demonstrate 99%+ accuracy in call processing and CRM updates.

All notes will be reviewed.

- Opportunity to continue working from home in our post-pandemic workplace - Eligible for Medical, Dental, and Vision after 60 days of continuous employment - $15,000 Life Insurance (Company Paid) - 401K plan eligibility after 1 year of service w/company match of up to 4% - Paid Time Off - Earn 10 days per year after 90-day probationary period - $200 Monthly Incentive Bonus Plan - Weekly/monthly gift card drawings/contests for meeting goals - Career learning and development programs - Casual dress code - Salary: $16.00/hour

Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.

If what you just read excites you, we'd like to hear from you! Please submit your application and we'll contact you if you become selected for a phone interview.