Pharmacy - Operations Associate

-Prepare, pack, and ship ~20 medical kits per day (~100/week) via FedEx and courier service, with care taken in presentation and packaging quality

-Assemble shipping materials and handle the physical build-out of kits and boxes -Track shipments end-to-end and proactively resolve delays, exceptions, or delivery issues -Own final Quality Assurance on every outgoing kit: accuracy of patient information, completeness and correctness of contents, and presentation quality - the last check before a kit reaches a patient

-Extract and filter patient data to determine shipping priority for name tags attached to the kits, manage weekly ordering of custom name tags through a third-party vendor and coordinate USPS shipments as needed

-Serve as the primary point of contact for kit-related questions from Care Coordinators and other internal teams via Slack

-Maintain inventory of kit components and shipping supplies; flag reorder needs before they become blockers

-Track fulfillment data in Google Sheets and surface trends and issues to the Operations Manager

-Handle patient and health information in accordance with HIPAA and internal privacy standards -Document and improve fulfillment workflows as volume grows

-Experience in operations, logistics, fulfillment, or a similar hands-on coordination role

-Working understanding of HIPAA and comfort handling sensitive health information

-Strong attention to detail and a high standard for presentation - small errors have real downstream consequences

-Comfort with Google Sheets (lookups, filters, basic formulas); experience with Omni Analytics or similar BI tools a plus

-Familiarity with FedEx/USPS shipping platforms and label tools like Avery

-Ability to handle the physical demands of daily packing and box assembly

-Clear communicator who can be a reliable point of contact across teams in Slack

-Able to juggle recurring weekly tasks alongside ad-hoc requests without dropping either

-Nice to have: experience in healthcare, pharmacy, concierge service, operations

At Atria, we are proud to offer every member of the Atria team:

- Excellent health and wellness benefits, fully covered by Atria, effective date of hire - OneMedical membership for employees & dependents, giving access to 24/7 virtual care - Fertility & family planning - Company-covered preventive health screenings through partner hospitals (calcium score) - Fitness Perks, including Wellhub + - 401k contributions and 4% match starting after 6 months - Flexible Time Off - Continuing medical education (CME) and CEU support for professional licensure