Certified Medical Assistant (REMOTE)

As a Certified Medical Assistant, you will provide administrative, clinical support, scheduling, and coordination of member services for a collaborative behavioral health team that includes psychiatric nurse practitioners and psychiatrists.

In this role, you will serve as a key resource for patients and parents/caregivers, helping to engage, educate, and support members throughout their care journey to encourage retention in treatment and adherence to care plans. This position requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced virtual care environment.

- 2+ years of experience as a Certified Medical Assistant (CMA) - Proficiency with Electronic Health Records (EHR/EMR) systems - Strong written and verbal communication skills with the ability to effectively support patients and providers in a virtual environment (phone, video, email, etc.) - Ability to prioritize patient needs and appropriately triage requests under clinical direction - Experience supporting patients in a telehealth or virtual care setting preferred

- Conduct outreach to patients and/or parents/caregivers to confirm initial appointments and provide education regarding services, processes, and expectations - Obtain required consents and releases of information (ROIs), including medication management agreements, refill policies, HIXNY consent forms, and controlled substance agreements - Respond to patient and parent/caregiver inquiries and triage requests as appropriate, including scheduling, medication refill requests, forms, notes, and lab orders - Coordinate care and communication with primary care providers and external healthcare providers regarding records requests, referrals, and continuity of care - Manage and process clinical correspondence, forms, and letters, including school medication forms, work/school excuse notes, and FMLA documentation - Support prescription management and laboratory orders through communication with patients, pharmacies, and labs as directed by providers - Perform additional duties within the scope of CMA certification as assigned

Job Type: Full-time / Hourly (40 hours / week) Working Hours: Monday - Friday 8am - 4:30pm Location: Remote / NY Pay Rate: $20-22/hr