Custom Wine Concierge

the opportunity to connect with an exceptional and talented team on a daily basis. We are a lot of fun, and we push the boundaries of possibility daily in helping each other grow and in our service to others. Every single person you will work with is an elite performer and has a deep dedication to being the best in their craft.

We are driven to create what we love, with people we admire, for a community who loves what we do.

Dry Farm Wines started because of Todd's passion to optimize his health while still enjoying his love for wine. It grew at the intersection of organic artisan wine, health, community, design, travel, and elevated taste. That's the space in which we create and dream still today.

We need to mutually admire, respect, and trust the people we work with. We celebrate being an elite team that enjoys excellence for excellence's sake. We know that a group of talented individuals, creating in harmony together, is an incredible experience to be part of and a terrific way to make a living and grow as a person.

We bring products and a lifestyle to people who share our passion for health, taste, art, design, beauty, and impact. Our Members love what we love, whether its healthy living, organic farming practices, delicious food, or beautiful art.

For us, this is all part of building a great business and a great lifestyle.

As a community, Dry Farm Wines values well-being, creative expression, and winning together. Our values aren't a set of rules, so much as the ingredients that keep our team healthy and strong. We all are committed to showing up with these values:

- Admiration - We admire and respect each other - Excellence - We have an internal drive for excellence in all things - Innovation - We are always adapting and pushing the envelope - Group Flow - We love creating together and we trust each other - Self-Directed Responsibility - We get things done with energy, cleverness, and without requiring much oversight.

We like coaching, not managing.

We view business like a team sport. We choose to play because we love what we do and we love working with each other. When we win, we share prosperity together.

When we come up short, we hold ourselves and each other accountable to learn and grow.

We believe freedom and flexibility are important personal values in our lives today, and we want to lean into them further. People create at their highest when they are focused, rested, and leave space for the creative process. But we also recognize that, within a collaborative organization, too much flexibility can lead to unstructured and isolated lives.

In pursuit of our best work in a fulfilling, challenging work environment, we have set forth a few expectations.

- 4 Day Work Week - We encourage everyone to view Friday (or whichever day becomes your flex day) as a day for personal growth, learning, travel, new experiences, extended fitness, and deep creative work. Anything that inspires and expands your experience, and may bring inspiration and growth to your daily work. - No Meeting Mondays - Although everyone is expected to be available for other communications on Monday, there will be no scheduled meetings outside of department meetings.

All meetings and normal gatherings will be on Tuesday, Wednesday, and Thursday. Monday is for creative flow time. - Limited Email Outside Working Hours - We do not exchange emails after hours or on weekends unless it pertains to a very urgent matter (eg., an urgent customer delay).

We are very passionate about our culture. Finding someone who values this type of culture is just as important to us as the ideal role attributes.

If you are uncomfortable with anything we do, that's okay. We might not be the best fit for you. But if you read this and jump with excitement, then let's continue.

** You must have experience in wine, and preferably natural wine!

It's someone whose heart and soul are focused on ensuring our customers have a Concierge-level experience with us. Our Michelin Service model revolves around a dedication to white glove hospitality: personalized, elevated service from real people, empowered to help the customer at all costs to create a seamless experience.

We sell a premium product and our customers deserve a premium experience. Our responsibility, and our challenge as we grow, is to make sure every person we interact with experiences this and feels our total commitment.

As the voice of our company, your job is to make sure every customer feels understood, appreciated, and loved.

More specifically, here are some (but certainly not all) of the responsibilities for this position:

- You'll get Members more of their favorite wines using our technology platforms. - You'll curate wine selections based on taste, preconception, and nostalgia. - You'll ensure every customer feels heard by getting them a quick response to any questions they have. - You'll pick up the phone and talk to customers. You'll listen to them and let them know you care. - You'll learn from customers everyday. - You'll work with the rest of the Custom Experience team on compiling insights and data driven reports that inform future buying decisions. - You'll drive forward new and creative ways to give our members a one of a kind, custom experience. - You'll go above and beyond with each and every customer interaction.

- You'll suggest wines based on taste preferences and curate boxes of our pure Artisan Wine based on our inventory. - You'll create one-of-a-kind Memberships for customers based on their individual taste preferences, and fulfill those shipments on an ongoing basis. - You'll hand select each wine for any individual customer, by combining your knowledge of their personal taste and your expert experience in wine. - You have an unquenchable thirst for learning more about wine. - You're willing to let go of any preconceptions of what wine is and should be. - You'll taste and give feedback on our wines consistently, both with our group and on your own.

- You take pride in building relationships with Members and guiding them through their wine journey. - You will proactively help solve customer's problems to build relationships with them. - You understand that wine is subjective, and there are no good and bad wines - simply different tastes.

- Tuesday - Friday - Wednesday - Saturday - Both will transition after an approx. 90 day onboarding period of Monday - Friday

- You must have at least 4 years of experience in a customer facing position. - You must have at least 3 years of experience in a luxury hospitality role. - You must have strong knowledge of major wine regions, grape varieties, and wine styles, with at least 3 years of experience working in wine. - You must have excellent verbal and written communication skills. - You must have experience delivering high-touch, personalized service to discerning clients. - You must be comfortable discussing wine recommendations, pairings, and cellar selections with customers. - WSET, CSW, Introductory Sommelier or equivalent preferred but not required.

When we think about the ideal person for this role, a few attributes come to mind. Here are the main ones:

- You're passionate - You're empathetic - You're a problem solver - You're a rockstar communicator - You're resourceful - You're a good writer - You're organized - You're calm under pressure - You're a wine-lover and health-advocate

To help us both determine if we're the right fit for each other, we created this list of questions.

If you have any questions about this questionnaire or the ongoing interview process, please don't hesitate to reach out.

While we find value in using AI tools like ChatGPT, our intention with this questionnaire is to see how you write and think. We kindly ask that your responses come from the heart, and not a search engine.

- If you're hired, what are 2 things you are good at that you can apply in your first three months without very much help or a large budget and would make Dry Farm Wines better? - There are currently 300 unanswered emails in your inbox. They include a broad range of topics like general questions on natural wine, shipment concerns, and requests for special custom orders.

How would you manage this backlog of emails while also addressing new ones? - You're tasked with designing our high spender recognition program. What are 3 metrics you would use to measure how well we're doing? - What systems, technologies, and apps are you comfortable using in your day to day life to get stuff done? (Examples: Google Docs, Excel, Trello, etc) - Respond to the following customer email ... "I'm not very familiar with Natural Wine but I've heard that the wines can be flawed.

Can you explain what that means, and what to expect with your wines?" - Respond to the following customer email ... "Hi. I typically drink Chardonnay but would like to see what else is out there. Can you suggest some similar varietals for me, and explain why they are similar to Chardonnay?" - A customer calls you claiming he hasn't received his shipment, even though UPS confirms it was delivered.

What do you do? - Admitting failure is tough, but failure is a significant learning experience for us. What is a significant failure you have experienced recently and what did you learn? - What is one professional and one personal goal you hold for the next 1-3 years? - Describe a change you've seen in yourself over the last 5 years that you love. - What's your relationship with health & wellness? - What makes you unique or weird? - What is a personal hobby you cherish? - Describe your experience with wine? - Anything else you'd like to touch on that we didn't ask?

The floor is yours...

Now that you've submitted the questionnaire and resume, here's what to expect:

- Application Review. We'll review your questionnaire and resume and follow up with you within a week. - Meet & Greet Call. Next, we'll begin with scheduling a video interview.

If you're out-of-town, (most of you) we use Zoom to schedule the video calls. If you're in Napa, we'll meet in person. The first interview will last about 10 minutes for a meet and greet. - Group Call.

We'll then schedule a 30 minute call with more people from the team. It's a chance for us to get to know you better, and for you to better know us and our business. - Project Review. We will assign you a specific project that will help us understand your work product.

It will be a project within your area of hire. Then we will schedule a 30-60 minute video interview to review the project. If you have a significant other that is relocating with you, we would love for them to join this call for 5-10 minutes.

Because we're all so close, we would love for your significant other to meet us too! - Social Call. We'll then schedule a 30 minute call with the direct team you're applying for. This is an opportunity for you to get to know our Team on a more social and fun level! - In-Person Visit (or Virtual Visit).

If we're all still a good fit for each other, next we'll bring you to us for an in-person working interview/socials (or a virtual visit in these current times). This is typically a two day interview. You'll connect with a group of us for an open and wide-ranging conversation, experience our work environment, work on a project and present it to the team, and get to know us better.

Any expenses are hosted by us.

We deeply appreciate you investing the time to learn about us and share your thoughts and life with us.