Customer Reliability Engineer - Infrastructure

the opportunity to interface with customers from a variety of industries across different cloud providers, and all with different expectations. Your contributions will directly impact customers' success with using the Astronomer products, and you will be able to help make meaningful improvements to the customer experience.

What you get to do: - Provide solutions to customers to make them successful using our products. - Troubleshoot customer environments and engage in active triaging with customers - Participate in on-call rotation for weekend coverage - Provide feedback to the product development teams on customer needs and pain points. - Build out our monitoring and alerting systems. - Build and maintain automation to ensure daily operational tasks are handled as efficiently as possible. - Help direct the architecture of the products and contribute where possible. - Own the customer experience, working directly with customers to prioritize and solve issues, meet SLAs, and provide "white glove" guidance on the path to production. - Participate remotely within a fully distributed team. - Enhance and enrich customer documentation - Work with the latest technology and multi-cloud implementations What you bring to the role: - 5 years of experience, preferably with large, complex cloud infrastructures operating at scale - 3 years of experience with Kubernetes - Experience managing a Production distributed system with at least one major cloud provider (one or all: AWS, GCP, Azure) - Strong Linux experience - Knowledge of how to operate and monitor issues for distributed systems - Previous experience in handling customers issues (internal or external) - Strong communication skills - DevOps or CI/CD experience - Python scripting - Good troubleshooting Skills Bonus points if you have: - Experience as a Site Reliability Engineer - Worked with Kubernetes Custom Resources - Depth of knowledge with Azure - Airflow/Big Data Orchestration experience - IaC experience The estimated total compensation for this role ranges from $125,000 - $130,000 based on leveling and geography, along with an equity component and a comprehensive benefits package.

This range is merely an estimate; actual compensation may deviate from this range based on skills, experience, and qualifications. #LI-Fulltime #LI-Remote At Astronomer, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.