Senior/Principal Engagement Manager

We're looking for an experienced Senior/Principal Engagement Manager to join our growing team.

As a trusted partner to our customers, you'll lead large-scale enterprise engagements, evolve delivery frameworks, and ensure seamless implementations from kickoff to long-term success.

We're especially excited about candidates who bring experience working in or alongside the P&C insurance industry - whether through insurtech, carrier partnerships, claims technology, or prior insurance operations experience - and can combine strong customer engagement skills with industry credibility.

🤝 Lead end-to-end enterprise implementations by driving onboarding programs for large insurance clients, ensuring delivery excellence, milestone clarity, and stakeholder alignment across business and technical teams.

📅 Run programs with precision by managing timelines, reporting, stakeholder communication, and executive readouts for high-impact enterprise accounts.

🚗 Resolve complex operational and technical challenges by partnering cross-functionally with Product, Engineering, Sales, and customer stakeholders to drive strategic outcomes.

🧠 Serve as the Voice of the Customer by surfacing insights from insurance customers and advocating for their operational and technical needs to inform product improvements and internal processes.

🤝 Build trusted relationships with customer stakeholders across claims, operations, innovation, and technology teams, acting as a strategic advisor throughout the customer lifecycle.

📈 Drive continuous improvement by partnering with leadership to refine tools, metrics, and methodologies that enhance customer experience and delivery excellence at scale.

🎯 Demonstrated experience managing enterprise-scale implementations and/or customer programs for multimillion-dollar accounts.

🏢 Experience working within or alongside the P&C insurance industry - including insurtech, claims technology, carrier organizations, or insurance-focused SaaS platforms.

🧠 Familiarity with claims workflows and insurance operations, with the ability to build credibility and communicate effectively with carrier stakeholders.

💻 Basic understanding of APIs, integrations, and data exchange formats such as JSON, and the ability to collaborate effectively with engineering teams is preferred.

🤝 Proven ability to manage complex cross-functional relationships across customer success, implementation, product, engineering, and executive stakeholders.

💪 A bias for action and ownership, with the resilience to navigate challenges and deliver results in dynamic environments.

🚀 A builder's mindset, passionate about creating structure, defining best practices, and scaling processes as the organization grows.