Forward Deployed Engineer

We're hiring Forward Deployed Engineers to own customer deployments from technical build through go-live and optimization. You'll be the technical owner for health system implementations, working directly with customers to build, configure, and deploy production AI agents tailored to their workflows.

You'll work closely with Agent Product Managers who own the customer relationship and project plan, while you own the technical execution-building integrations, creating custom workflows, and ensuring successful launches.

You'll be the technical force behind bringing AI agents to life for healthcare organizations. This isn't a typical engineering role-you'll work at the intersection of cutting-edge AI, complex healthcare systems, and real customer impact.

- Own implementations end-to-end for health systems, from technical scoping through go-live and beyond

- Build custom integrations with complex healthcare platforms

- Design intelligent workflows tailored to each customer's specialty, patient population, and operational constraints

- Launch agents that handle thousands of real patient interactions daily

- Debug gnarly integration issues across phone systems, EHRs, scheduling platforms, and patient engagement tools

- Architect creative solutions to handle healthcare's complexity-insurance verification, appointment rules, clinical protocols

- Build tooling and automation that makes every future implementation faster and better

- Optimize agent performance in production using real-world data and customer feedback

- Partner directly with Product Engineering to influence platform direction based on what you learn in the field

- Identify patterns across implementations that become product features

- Work with Sales to scope technical requirements and demo capabilities to prospects

- Be the voice of the customer-you'll see what works, what doesn't, and what customers actually need

- Strong software engineering background with a track record of shipping production code

- Experience with APIs, integrations, and working across multiple systems

- Comfortable with ambiguity and building in fast-paced, high-stakes environments

- Excellent communication skills-you can explain technical concepts to non-technical stakeholders

- Scrappy, resourceful mindset-you find ways to solve problems even when the path isn't clear

- Experience with healthcare systems (EHR, practice management, patient engagement platforms)

- Previous work in customer-facing engineering, solutions engineering, or implementation roles