Senior Product Manager, AI Agents

At Assort Health , we build AI-powered systems that help healthcare organizations deliver faster, clearer, and more human patient experiences. Our AI agents operate directly within real clinical workflows, reducing operational burden and improving access to care at scale.

We focus on solving high-impact problems in healthcare operations-designing production-grade AI that clinicians and patients rely on every day. You'll work closely with engineering, design, sales, and operations to lead new AI products from concept to launch, shaping how intelligent agents reason, act, and collaborate in complex healthcare environments.

As a Senior or Principal Product Manager for AI Agents, you'll partner with engineering, design, and customers to build production-grade AI systems that manage high-volume, high-complexity interactions. You'll be responsible for taking agents from concept to launch and continuously improving them as new business needs emerge.

You will scope out new products and surface area end to end, leading the charge on new product workstreams 0→1. You'll work directly with the CEO on a small yet quickly growing product team. Your work will directly improve healthcare access and the lives of both patients and providers.

You will engage deeply with customers: across technical, operational, and executive teams, to:

- Collaborate with technical stakeholders to solve integration challenges

- Tailor and refine agents so they align with real business processes

- Serve as a strategic advisor, helping customers shape long-term AI strategies

- Build strong, trusted relationships across customer organizations

You'll work with cross-functional partners to define requirements, prioritize features, and translate customer needs into actionable engineering work. You'll help ensure we're building the right capabilities at the right time to support our next phase of product growth: moving beyond just answering the phone.

We are launching proactive, agentic campaigns to close care gaps-reaching out to patients to schedule things like annual physicals and flu shots rather than waiting for them to react to health needs. We are also deploying Agent Memory to ensure every conversation feels personal. Our system uses past interactions to predict a patient's needs: remembering if they prefer Spanish, adjusting speaking speed, or modulating voice tone to be more empathetic based on context.

But modern patient access isn't just about voice. We are meeting patients where they are by expanding into chatbots and two-way texting. We are also fixing hidden friction in the background with our new referral orchestration and document processing platforms, ensuring that critical data is ingested automatically so patients get the care they need faster.

- Previous experience as a Product Manager or equivalent role

- Ability to craft compelling narratives for customers, including executives

- Strong communication skills with both technical and non-technical audiences

- Familiarity with modern AI technologies and how they apply to real-world problems

- Bachelor's degree in a technical field (or equivalent practical experience)

- Experience building or deploying AI agents or LLM-powered systems

- Ability to write or read code: especially Python and Typescript

- Ability to prototype and build demos and prototypes using AI coding tools

- Background in customer-facing or consulting-style roles influencing product decisions