IT Support Engineer

As an IT Support Engineer , you'll play a key role in ensuring seamless IT operations by managing device lifecycle, supporting conference room technology, and maintaining IT infrastructure. This is a hands-on role - you'll be responsible for software configurations, service settings, and IT operational policies across the organization.

You'll work closely with employees and application administrators to provide comprehensive support for devices, accounts, and technical issues.

- Manage the full device lifecycle - provisioning, deprovisioning, MDM profile management, device auditing, and ensuring all IT assets are healthy, up to date, and properly configured.

- Provide technical support across the organization, including troubleshooting OS errors, software crashes, performance bottlenecks, connectivity issues, and email client configuration.

- Oversee enterprise identity and access management - account provisioning and deprovisioning, quarterly access reviews, SSO configuration, and tracking services in use (e.g., Miro, Superhuman, Salesforce).

- Monitor and manage conference room devices and A/V equipment to ensure they are online, up to date, and functioning properly.

- Maintain and update MDM scripts and collaborate with application administrators to improve IT workflows, user lifecycle management, and operational efficiency.

- Strong experience with device management, including MDM, EDR, and patch management.

- Proficiency with macOS and Windows internals, including configuration policies, basic shell scripting, and administration tooling.

- Experience with enterprise networking, including configuring switches and routers, troubleshooting 802.3 and 802.11 issues, and maintaining clean office network environments.

- A proven ability to independently diagnose and resolve complex technical issues across macOS and Windows environments.

- Effective communication skills - you can support diverse technical and non-technical stakeholders while staying calm and friendly in frustrating IT situations.

- Familiarity with corporate IT management, including process optimization and asset governance.

- Experience with scripting and automation to improve IT workflows.

- Knowledge of SSO configurations and user lifecycle management practices.