Zuora System Specialist

- Own and optimize Zuora Billing, including product catalog management, pricing, subscriptions, invoicing, and payment processes.

- Manage and troubleshoot the Salesforce-Zuora integration to ensure accurate data flow across the quote-to-cash lifecycle.

- Improve billing operations through automation, process enhancements, and data quality initiatives that reduce manual effort.

- Partner closely with Finance to support billing accuracy, revenue recognition, forecasting, and month-end activities.

- Serve as the billing systems expert, resolving complex issues and collaborating with Sales, Customer Success, Support, and Finance teams.

- Analyze billing data, monitor system performance, and identify trends, risks, and opportunities for operational improvement.

- Hands-on Zuora Billing experience - product catalog management, SKU configuration, workflow automation, subscription amendments, and reporting.

- Understanding of the Salesforce ecosystem, ideally with exposure to the Zuora for Salesforce connector or CPQ.

- Strong grasp of SaaS subscription billing concepts - ARR, MRR, proration, amendments, and co-terming.

- Familiarity with quote-to-cash processes and where the handoffs between Sales, Finance, and Systems live.

- Analytical mindset with a focus on continuous improvement and efficiency.

- Comfort working across business and technical stakeholders - you can talk to a CFO and a Salesforce admin in the same afternoon.