Customer Service Representative

we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Skills and attributes for success: - Reply to calls and emails from the public. - Use a knowledge base and follow standard operating procedures (SOP) to answer customer requests. - Document your communications in our database.

Qualifications: - Fully fluent in English and/or Spanish (both written and verbal) - High School diploma or General Educational Development (GED) certificate - Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation

Ideally, you will also have: - Ability to follow policies, procedures, and regulations. - Ability to navigate a content management system, other applications and related web sites. - Strong written and verbal communication skills. - Excellent customer service, dependability and time management skills. - Keyboarding proficiency of at least 40 words per minute. - Call Center (omnichannel) background a plus.

Our Commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems.

We care about our employees. Therefore, we offer a comprehensive benefits package. - Health, Dental, and Vision - Life Insurance - 401k - Flexible Spending Account (Health, Dependent Care, and Commuter) - Paid Time Off and Observance of State/Federal Holidays

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For more information about CGS please visit: https://www.cgsfederal.com or contact: