Technical Account Manager

We are seeking a customer-focused and technically curious Technical Account Manager (TAM) to support enterprise customers utilizing our healthcare data licensing solutions. This role serves as a key technical partner to Customer Success Managers and customers by providing ongoing technical guidance, troubleshooting support, data delivery validation, and escalation management throughout the customer lifecycle.

The ideal candidate will bring experience working with healthcare data ecosystems, including healthcare claims, electronic health records (EHR), or related healthcare data assets and workflows. This individual should be comfortable supporting customers in complex, data-driven healthcare environments while balancing technical problem solving with strong customer engagement.

This role is best suited for someone who thrives in a fast-paced environment, enjoys solving complex customer challenges, and is motivated by building trusted customer relationships through technical expertise and collaboration.

- Develop a strong understanding of customer use cases, data products, and industry trends to support customer success and ongoing adoption.

- Partner closely with Customer Success Managers to provide technical consultation and support during customer engagements.

- Investigate and troubleshoot customer data delivery, integration, and technical support issues.

- Validate customer data extracts and delivery outputs to help ensure quality and accuracy prior to delivery.

- Support escalated customer issues by coordinating across internal teams and driving timely resolution.

- Collaborate with Product, Engineering, and Operations teams to communicate customer feedback, recurring issues, and enhancement opportunities.

- Assist customers in understanding APIs, delivery methods, and technical documentation.

- Analyze data quality concerns and work with internal stakeholders to identify root causes and corrective actions.

- Contribute to process improvement initiatives aimed at increasing operational efficiency, scalability, and customer satisfaction.

- Maintain accurate internal documentation related to customer issues, workflows, and technical processes.

- Support onboarding activities as needed from a technical consultation and escalation management perspective.

- Stay informed on evolving technologies, data delivery methodologies, and customer technical requirements.

- Maintain compliance with company policies, procedures, confidentiality requirements, and applicable data handling standards.

- 3-5 years of experience working with healthcare data, including healthcare claims, EHR, clinical, provider, payer, or related healthcare datasets.

- Experience in a Technical Account Manager, Technical Support, Data Operations, Customer Success or similar customer-facing technical role.

- Understanding of healthcare data workflows, processing methodologies, and data delivery environments.

- Familiarity with healthcare data privacy, compliance, and regulated data environments.

- Experience supporting enterprise customers in a SaaS, healthcare technology, analytics, or data-driven environment preferred.

- Strong troubleshooting and analytical problem-solving skills with the ability to manage complex customer scenarios.

- Familiarity with APIs, structured data formats (JSON, CSV, XML), and technical data integration concepts.

- Working knowledge of SQL and experience investigating data-related issues.

- Exposure to cloud-based technologies and enterprise data environments preferred.

- Experience using tools such as Postman, Snowflake, AWS, Tableau, Power BI, Python, or similar technologies is a plus.

- Strong verbal and written communication skills with the ability to explain technical concepts to both technical and non-technical audiences.

- Highly adaptable with the ability to manage shifting priorities in a fast-paced environment.

- Strong customer empathy and relationship management skills.

- Process-oriented mindset with strong attention to detail and organizational skills.

- Demonstrated ability to work independently while collaborating effectively across teams.

- Technically curious and motivated to continuously learn new technologies and customer workflows.

- Calm under pressure and comfortable managing escalated customer situations.

- Customer-focused with a consultative and solutions-oriented mindset.

- Adaptable and capable of navigating ambiguity while maintaining strong execution.

- Collaborative team player who values communication, accountability, and continuous improvement.

- Bachelor's degree in Information Systems, Computer Science, Data Analytics, Business Technology, or a related field preferred.

- Equivalent combination of education and relevant experience may also be considered.

- Primarily sedentary work involving extended periods of computer use.

- Occasional lifting or movement of light office equipment may be required.

- Work is performed primarily in an indoor office or remote environment.