Business Operations Associate

- Run the operation. Underwriter follow-ups, carrier communications, keeping deals moving through the pipeline.

- Build systems that scale. Create the processes, workflows, and structures that make the team faster - and make manual work obsolete.

- Own relationships on both sides. Be the person who makes sure nothing falls through the cracks with customers or underwriters.

- Enable sales. Arm the team with the data, materials, and feedback loops they need to close.

- Touch the full lifecycle. Intake, onboarding, servicing, renewals - you'll see how the whole business works.

- Shape what gets built. Translate operational pain into product requirements with engineering.

- Move where it's urgent. Context-switch across functions based on what matters most this week.

- You've been the best at something - top of your class, captain of the team, first in your cohort - and you're looking for the next thing to pour that into.

- At every past job you ended up doing more than your title said.

- You get energy from moving fast across many problems, not sitting in one lane.

- You'd rather own a messy problem end-to-end than execute a clean task someone handed you.

- You context-switch without losing intensity, and you care about outcomes over job descriptions.

Requirements: 1-3 years in a high-pace environment (startup, consulting, banking, operations, or equivalent); strong written and verbal communication with customers, underwriters, and internal teams; comfort pulling insight from a spreadsheet and making a call; bias toward action; based in SF or willing to relocate immediately.

Nice to have: prior startup or founder experience; insurance, fintech, or regulated-industry exposure; familiarity with CRM, workflow automation, or AI-assisted tooling; background in sales, customer success, or account management.

- It's execution, not strategy-from-a-desk. A real share of the week is follow-ups, chasing, coordination, and cleanup - the operational backbone, done well. The system-building is earned by doing the unglamorous work first.

- Ambiguity is the job, not a phase. Scope shifts week to week. If you need a fixed lane and a clean spec, you'll be uncomfortable here.

- Long days, on-site. Mon-Fri, roughly 5 AM-8 PM, in person in SF.

- The ceiling is high and real. People who are exceptional here go on to run functions, lead teams, or start companies - because they've seen how the whole business works. That's the payoff, and it's on the other side of the grind.

- Location: San Francisco, in-office. Based in SF or willing to relocate immediately.

- Schedule: Monday-Friday, in-office hours matching the rest of the company.

Benefits: Uber commuter benefits; breakfast, lunch, and dinner provided; snacks, drinks, and coffee daily; free gym membership; health, dental, and vision insurance.

Send your resume and tell us about a time you owned something messy and made it work. If you've been waiting for the opportunity that finally matches your ability, this is it.