Senior Software Engineer - Product

We're looking for a Senior Product Engineer who thrives at the intersection of engineering and product thinking. You'll own features end-to-end-design, build, launch, and iterate-while obsessing over the customer experience and measurable outcomes. Your work will directly shape how thousands of customers interact with our AI-powered customer service platform.

- Own feature development from backend services to AI-powered user experiences.

- Turn customer feedback into product improvements through rapid iteration and experimentation.

- Collaborate closely with Product, Customer Success, and GTM teams to align engineering decisions with business outcomes.

- Hold a high bar for code quality testing, monitoring, and reliability are second nature.

- Prioritize ruthlessly and navigate changing requirements with autonomy.

- 4-6 years of full-stack engineering experience (we also welcome exceptional new grads with meaningful projects or internships).

- Strong familiarity with AI, LLMs, or AI-assisted systems or a willingness to learn fast.

- Outcome-driven mindset: you measure success in impact, not just shipped features.

- Comfortable collaborating across engineering, product, and customer-facing teams.

- Low ego, high energy, resilient in a fast-paced environment.