Education: High school
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries.
We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services.
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
Are you fluent in Spanish and English and passionate about helping others? We're looking for Bilingual Spanish Call Center Representatives who can deliver exceptional customer support in both languages.
If you thrive in a fast-paced environment and enjoy solving problems, we'd love to hear from you! To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. -------------- POSITION RESPONSIBILITIES Key
Responsibilities: Manage inbound and outbound calls in both Spanish and English .
Provide clear and accurate communication across both languages. Assist customers with billing inquiries, account updates, and general support.
Document customer interactions with precision and attention to detail. Escalate complex issues to the appropriate teams when necessary. Adhere to company policies and procedures during all customer interactions.
Achieve daily and monthly performance targets. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply.
The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Qualifications: Must be 18 years or older .
High school diploma or GED . Bilingual fluency in English and Spanish (spoken and written). Strong listening and interpersonal communication skills.
Ability to work flexible shifts , including weekends and holidays. Excellent attention to detail and organizational abilities. Preferred: Previous experience in a bilingual customer service or call center role.
ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries.
We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services.
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
Are you fluent in Spanish and English and passionate about helping others? We're looking for Bilingual Spanish Call Center Representatives who can deliver exceptional customer support in both languages.
If you thrive in a fast-paced environment and enjoy solving problems, we'd love to hear from you! To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. -------------- POSITION RESPONSIBILITIES Key
Responsibilities: Manage inbound and outbound calls in both Spanish and English .
Provide clear and accurate communication across both languages. Assist customers with billing inquiries, account updates, and general support.
Document customer interactions with precision and attention to detail. Escalate complex issues to the appropriate teams when necessary. Adhere to company policies and procedures during all customer interactions.
Achieve daily and monthly performance targets. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply.
The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Qualifications: Must be 18 years or older .
High school diploma or GED . Bilingual fluency in English and Spanish (spoken and written). Strong listening and interpersonal communication skills.
Ability to work flexible shifts , including weekends and holidays. Excellent attention to detail and organizational abilities. Preferred: Previous experience in a bilingual customer service or call center role.
CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada
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This posting was published by Mci on their own careers system and is shown here with a direct link to apply there. Employers: for corrections or removal, contact jobs@veritahire.com.