Business Analyst II

The Business Analyst II supports the delivery of enhancements and defect resolutions for the Connect Close platform by documenting requirements, analyzing business processes, and assisting with solution validation. Working closely with Product Managers, Senior Business Analysts, Development, and QA teams, this role helps ensure business needs are accurately translated into actionable work items.

This role is ideal for individuals developing expertise in title, escrow, settlement, and closing workflows while building foundational business analysis skills.

• Assist in documenting business requirements, user stories, and acceptance criteria.
• Capture meeting notes, decisions, and action items from discovery sessions.
• Maintain requirements documentation and supporting artifacts.
• Update Jira work items with relevant business context.
• Document current and future-state workflows.
• Research existing system functionality and business processes.
• Identify process gaps and improvement opportunities.
• Support analysis of customer-reported issues and enhancement requests.
• Participate in requirement reviews and sprint demonstrations.
• Execute user acceptance testing scenarios.
• Validate completed work against acceptance criteria.
• Assist in defect triage and reproduction.
• Assist with release notes and deployment readiness activities.
• Support documentation updates and internal communications.
• Help track enhancement requests and production issues.
• Develop knowledge of title, settlement, escrow, and closing processes.
• Learn state-specific business rules and regulatory requirements.
• Build expertise in Connect Close workflows and functionality.
• Receive business context and feature objectives.
• Support backlog refinement activities.
• Receive guidance on requirements development and solution analysis.
• Assist with research and documentation activities
• Clarify documented requirements.
• Support testing efforts and defect validation.

• Bachelor’s degree in relevant field preferred
• Experience in title, mortgage, real estate, financial services, or SaaS environments

Experience

• Typically requires 2+ years of business analysis, operations, customer support, or software implementation experience.
• Strong written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Experience with Jira or Agile development methodologies.

At Stewart, we know that success begins with great people. As a Stewart employee, you’ll be joining a company that was named a 2024-2025 Best Company to Work For by U.S. News & World Report, and a 2025 Top Workplace by USA Today. We are committed to helping you own, develop, and nurture your career. We invest in your career journey because we understand that as you grow, so does our company. And our priority is smart growth – by attaining the best people, investing in tools and resources that enable success, and creating a better home for all.

You will be part of an inclusive work environment that reflects the customers we serve. You’ll be empowered to use your unique experiences, passion and skills to help our company and the communities we serve constantly evolve and improve. Together, we can achieve our vision of becoming the premier title and real estate services company.

Stewart is a global real estate services company, providing title insurance, settlement, underwriting, and lender services through our family of companies. To learn more about Stewart, visit stewart.com/about.

More information can be found on stewart.com. Get title industry information and insights at stewart.com/insights. Follow Stewart on Facebook @StewartTitleCo, on Instagram @StewartTitleCo and on LinkedIn @StewartTitle