Position
Overview:
The RCM Applications Trainer serves as a strategic leader in implementing and managing Patient Accounting Systems (PAS) including integrated non-native systems across USPI's network of ambulatory surgery centers. This role partners with USPI’s RCM Applications Training Manager to develop and execute comprehensive training strategies that directly impact the organization's operational efficiency and financial performance.
This role will play a crucial part in ensuring that staff are proficient and efficient in using these tools to optimize patient care and center operations.
Responsibilities:
- Lead in-person and virtual training sessions for clinical and administrative staff on the use of EHRs, scheduling systems, CBO functionality, clinical and inventory management, and other relevant applications.
- Exercise independent judgement to maintain and update training materials, including participant guides, online modules, and hands-on training sessions tailored to USPI RCM applications.
- Provide strategic consultation to surgery center leadership on RCM system optimization and workflow redesign.
- Facilitate and assist with new PAS and ancillary application implementations.
- Supports end-users and provides support for supported systems as required.
- Develop and implement assessment protocols to evaluate staff competencies, independently determining necessary program adjustments.
- Stay updated on new software features, updates, and industry best practices to ensure training is current and relevant.
- Accountable for analyzing and measuring results of training, implemented policies, changes, and system modifications.
- Performs other correlated duties and tasks, as assigned.
Travel:
- Up to 25% travel within the US. Must be willing to travel to various ambulatory surgery centers to facilitate on-site training based on need.
Required Experience:
- Minimum 3+ years of Revenue Cycle Management experience with a focus on systems training (previous ASC experience strongly preferred).
- Excellent communication and presentation skills, with the ability to explain complex software concepts in a clear and concise manner.
- Understanding of Revenue Cycle Processes, cause and effect on A/R and cash results.
- Ability to analyze data and develop training content to disseminate.
- Understanding of system and business processes, as well as healthcare financial issues.
- Ability to manage multiple training projects simultaneously.
- Proficiency in Microsoft Office Applications. (Excel, Outlook, PowerPoint)
- Previous SIS Office experience is a plus.