Bilingual (Spanish) Senior Manager, Account Executive Operations (Remote Eligible)

Bilingual (Spanish) Senior Manager, Account Executive Operations (Remote Eligible)

The Senior Manager, Account Executive Operations provides operational business support for strategic business partners while directly leading and developing a high-performing team of operational professionals. This role balances hands-on operational leadership-including managing complex partner relationships, leading cross-functional process improvements, and overseeing strategic project rollouts-with people management responsibilities such as coaching, performance development, and resource allocation.

- Lead, mentor, and develop a team of operational professionals, managing performance goals, career growth plans, and day-to-day workload distribution

- Manage unique and complex partners of strategic importance to the network, acting as the primary escalation point for critical, client-impacting issues

- Act as a Subject Matter Expert (SME) on authorization and settlement applications, as well as other internal systems, tools, and products

- Drive the full life-cycle of complex, cross-functional process improvements from prioritization through execution, partnering closely with internal stakeholders and technical teams

- Identify and mitigate operational gaps across teams and systems to prevent common failure modes, ensuring requirements are thoroughly documented to reduce long-term risk

- Analyze operational data and metrics to quantify performance, identify trends, and drive continuous department-wide improvements

- Lead strategic department projects and support broader company initiatives, ensuring resources are aligned with corporate goals

- Oversee and facilitate comprehensive training programs on tools, systems, and processes for both new and existing Account Executives

- Client Engagement: This is a client-facing role requiring approximately 25% travel

Successful candidates will need to complete a Language Assessment

- At least 7 years of account management, operations or relationship management experience within the financial services or payments industry

- At least 4 years of people leadership and performance management experience

- 8+ years of account management, operations or relationship management experience within the financial services or payments industry

- 5+ years of people leadership and performance management experience

- Experience working with key players across targeted markets, including North America and Latin America

Capital One is open to hiring a Remote Employee for this opportunity.

McLean, VA: $177,700 - $202,800 for Senior Manager Account Executive Operations

Remote (Regardless of Location): $161,500 - $184,300 for Senior Manager Account Executive Operations