Senior Director, Head of Closings

Capital One’s GSE Closing Team within Commercial Client Operations (CCO) provides support for the Commercial Real Estate/Agency Finance business, working across a wide range of Fannie Mae and Freddie Mac products and loan types. Our goal is to deliver an exceptional client experience to our internal partners, external investors and clients.

As a senior leader within a fast-paced environment, the candidate must be open to change, idea sharing, and ensure that processes are accurate and well controlled. The candidate should have strong attention to detail, keen problem solving skills, and communicate effectively with senior management and both external and internal clients.

Day to day, this leader will work with their team to ensure we meet our specifications for quality and timeliness as we work to process, close and deliver loans across our Agency Finance business line. The candidate should exhibit strong partnerships with Production, Underwriting and Agency associates to drive successful, timely and accurate closings and deliveries, as well as downstream teams to ensure transitioning of complete and accurate data and documentation.

In addition, they must be skilled in engaging with multiple partner groups, like Compliance and Legal teams, to interpret regulatory requirements into operational processes that protect the company as we support the growth of the business lines. Given the highly regulated nature of the work, this leader will be engaged in Audit and exam support as a key component of the role.

• Oversee the day-to-day operations of the team, including serving as a key point of escalation. Rapidly triage and escalate complex issues or non-compliance as appropriate. Engage in real-time problem solving for critical enterprise issues.

• Supervise the closing and delivery of transactions across Fannie Mae and Freddie Mac products in an efficient, compliant, and client-centric manner by coordinating with other Agency Finance departments as required. Liaise across functions to ensure product and legal compliance and timely processing

• Maintain a forward looking point of view on industry trends, including how to drive the development, structuring and roll out of new technology, intelligent automation and tactical process changes required to improve loan closing & delivery activities and ensure compliance with regulatory requirements impacting the business

• Identify and lead integration and process enhancement initiatives

• Collaborate with Risk, Legal, Compliance and other partner teams to ensure all processes support a strong control environment; Manage Issue and Event remediation

• Responsible for budgeting, purchasing, internal systems and salary administration

• Ensure consistent and up-to-date policies and procedures exist across the team; direct improvement on procedures, policies, and training programs for all loan products.

• Develop and lead the strategic vision for Loan Administration in partnership with other departmental leaders, aligning with the vision, goals and objectives of the Commercial Bank and CCO

• Develop and lead team capable of preparing necessary loan documentation or interfacing with outside counsel to ensure that the proper documentation is prepared and that all transactions are closed in an accurate and timely fashion

• Responsible for ensuring compliance with all relevant banking regulations

• Set the direction for the development and implementation of a continuous process improvement program to insure optimally productive and efficient performance

• Provide leadership and direction to the team to ensure that they meet internal customer expectations and service level agreements, that appropriate financial and accounting controls are in place, that all activities are conducted in full compliance with all policies, procedures and regulatory guidelines; and that the integrity of customer information is maintained at all times

• Be a strong leader of leaders, developing a culture of inclusion built upon team engagement and enablement. Develop and build organizational talent, including attracting future talent and ensuring proactive succession plans for operational effectiveness.

• Ensure that adequate business continuity/disaster recovery procedures are in place, meet corporate standards and are tested appropriately

• At least 10 years of experience in loan operations, legal or commercial real estate

• At least 12+ years experience in loan operations, legal or commercial real estate in a highly regulated environment

• At least 10+ years of experience implementing or improving processes and associated controls

• At least 5+ years of experience leading through change, including driving execution

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.