Contact Center Senior Customer Experience Specialist - WBBS (Remote)

Provides a high level of customer service by responding to telephone inquiries, requests, and problems. Researches and resolves problems and errors which may include those related to Business clients, Wealth management clients, fraud support, and internet operations. Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures. Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues.

Are you ready to start your career with unlimited opportunities for growth and development? Come join us at U.S. Bank, as a Contact Center Personal Banker! In this role, you will be the first point of contact for our customer inquiries via the telephone. You will work in a highly collaborative, fast-paced environment, where customer service is our passion. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. You will be 98% on the phones, calls will be coming in for Deposit, Digital and Wealth. After six months of employment, Business training will begin.

*For internals, approved PTO transfers are not guaranteed.

Start Date: 9/9 or 9/14, confirming on 09/01.

We are closed Sunday and close at 11 pm CST.

• High school diploma or equivalent
• Typically at least three years of Contact Center customer service experience, and has successfully completed and applied training for entry-level roles

• Effective problem-solving and negotiation skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Proven time management skills and ability to multitask
• Experience interacting positively with unsatisfied customers
• Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

This is a remote position with preference for candidates residing near the following hubs:

• Phoenix/Tempe, AZ
• Atlanta, GA
• Charlotte, NC
• Cincinnati, OH
• Milwaukee, WI
• St. Louis, MO
• Twin Cities, MN

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.