The Customer Success Team is focused on helping Enterprise customers explore what's possible with Typeform. We work with our Enterprise customers throughout their lifecycle to ensure that they are using Typeform to their fullest potential. By proactively engaging our customers in different lifecycle stages, we maintain the role of trusted advisor and work with our Enterprise customers to continue to grow with our tools.
Ultimately, we believe that Typeform can empower our customers to build meaningful relationships with their team members and customers alike. That mindset drives us as we seek to enable mission critical processes for our customers, and maintain a strong core relationship.
As a Customer Success Manager, you will be primarily responsible for partnering with Typeform's Enterprise customers to help them achieve their business goals. You'll work with new customers who have purchased our Enterprise plan, as well as existing customers that have upgraded, driving activation, continued adoption, retention, and creating lasting partnerships.
As a product and customer specialist, you will provide recommendations, identify potential obstacles, and utilize internal tools to proactively identify opportunities for customers to expand their use cases. You will drive results through product training, education, use case exploration, and risk prevention and mitigation, in order to continually improve and impact the customer experience.
You'll be a great fit for this role, if you are curious, creative, enjoy problem solving, helping customers discover new opportunities,analyzing data, and find satisfaction in iterating on and improving processes
- Partner with customers at key moments in their lifecycle to develop an understanding of their needs and coach them on how to use Typeform to reach their desired goals
- Introduce new opportunities to expand usage and optimize client experiences
- Use internal tools to monitor customer health, usage metrics, and progress
- Connect with and assist customers when they fall out of engagement cadences, nurturing usage and mitigating risk in accounts
- Identify expansion opportunities and negotiate and close renewals
- Deliver account reviews and information around trends to leadership and cross functional teams
- Collaborate across teams (Sales, Support, Product, Community, Marketing) to ensure a smooth journey, and deliver impactful feedback to inform content, program, and product development.
- Proven experience in customer success or a customer relationship management type role with a preference for prior experience working in a SaaS company
- Can identify and communicate trends in their book of business
- Ability to breakdown and communicate technical terminology in a non-technical manner
- Flexible, open to change, and a sense of humor never hurts!
- Time and work management skills to prioritize customer engagements and requests
No one likes a guessing game - that's why we're transparent about the salary range for this role. In addition to the base, we offer a 5-10% bonus depending on your level and performance. The range is broad because we tailor total compensation based on your location, experience, education, and skillset.
We also want to ensure equitable pay across the team and alignment with market data - but let us handle those details. We're committed to clarity and honesty, so feel free to ask us anything along the way.
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This posting was published by Typeform on their own careers system and is shown here with a direct link to apply there. Employers: for corrections or removal, contact jobs@veritahire.com.