Customer Service Representative

Are you looking to be a part of a hospital team that feels like a family while having the support and resources to move your career forward? If so, we would love to connect with you! VCA French Creek Animal Hospital in Pottstown, PA, is looking for an outstanding Customer Service Representative to join our one-of-a-kind, five-doctor general practice.

French Creek has been serving the Pottstown and surrounding communities for more than 30 years. With state-of-the art equipment like ultrasound, digital x-ray, dental x-ray, cold-therapy laser, and more, we believe in providing the best possible preventative, diagnostic, dental, and surgical care to our patients.

At VCA French Creek, you can provide excellent customer service and make a difference in people's and pet's lives. We have a unique culture in our hospital that values each person's individual skills and personality.

• VCA hospitals are former private-practices that retain the spirit that made them successful but have the backing and support of a large company
• Our network features 4,500+ doctors, including more than 600 specialists
• Woof University, our online academy, offers an abundance of continuing education for all staff
• There are plenty of opportunities to give back through strong local shelter partnerships, VCA charities, and local events like the Pottstown Bark for Life and Pottstown Pet Fair

We add value to your compensation package with the following:

• A competitive wage
• Medical, dental & vision insurance
• 401(k) with match
• Life- and long-term disability insurance
• Generous pet-care benefits
• Discounts with national vendors and associations
• Free uniforms and other swag

Great Service, Every Time Customer Service team members are the hub of the hospital. They connect the medical team with patients and provide above-and-beyond service by:

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Reaching out to clients and prospective clients for follow-ups.
• Presenting and explaining fees and processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services.
• Managing medical records, charts, reports, and correspondence.
• Maintaining the hospital and ensuring it is neat and clean at all times—both inside and outside.