Join CarePathRx as a Patient Care Coordinator (Customer Service Associate Analyst) and play a meaningful role in helping patients access life-changing specialty medications. In this role, you will partner closely with pharmacists, patients, caregivers, and providers to ensure every interaction supports safe, timely, and compassionate care.
We are looking for someone who is energized by helping others, communicates with empathy and clarity, and is motivated to grow their healthcare knowledge while delivering an exceptional patient experience.
This is a part-time position- 24 hours a week/ 3 days a week
Hours/Schedule: Monday-Friday, Rotating schedule, 8am-5:30pm
Training onsite in our Oakdale, PA office (12 weeks), then remote
- Coordinate timely medication deliveries by managing inbound and outbound phone calls with patients, caregivers, and healthcare teams
- Build trust with patients through clear, compassionate communication that supports understanding of therapy, next steps, and expectations
- Use active listening and thoughtful questioning to identify patient needs, remove barriers, and improve adherence to therapy
- Translate complex or clinical information into simple, easy-to-understand language for patients and caregivers
- Support accurate and efficient prescription processing by setting up and updating medication orders in collaboration with pharmacists
- Strengthen patient care through proactive follow-up that reinforces education, resolves concerns, and ensures continuity of therapy
- Maintain accurate, complete patient records and document all interactions clearly to support safe, coordinated care
- Deliver a consistent, high-quality service experience that reflects professionalism, empathy, and responsiveness across every interaction
- Act as a key connector between pharmacy operations, clinical teams, and external providers to streamline coordination
- Contribute to a high-performing team by meeting or exceeding productivity and quality benchmarks
- Continuously look for opportunities to improve communication approaches and enhance the patient experience
- Minimum 1+ years of experience in customer service, healthcare support, or a related field
- Strong verbal and written communication skills with the ability to engage patients with empathy and clarity
- Demonstrated ability to explain information in a patient-friendly way
- Active listening skills and ability to navigate sensitive conversations
- Ability to manage multiple priorities in a fast-paced environment
- Strong attention to detail and commitment to accurate documentation
- Experience in specialty pharmacy or healthcare coordination
- Familiarity with medication ordering and patient assessments
- Experience supporting patients with complex or chronic conditions
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients.
Join us in driving growth and improving lives.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.