Essential Duties & Responsibilities:
- Monitor staff performance, quality and address any training or performance issues accordingly. Perform colleague chairsides.
- Conduct routine account activity quality audits to ensure accounts are being worked appropriately.
- Collaborate with leadership and training to build training plans required to build a best practice team.
- Provide assistance/resolution to internal business partner inquiries
- Prepare reports or logs as required. Review of work
- Act as a technical expert in regards to denials and payer policies, to answer questions raised by team members
- Maintain a current working knowledge of all healthcare related issues and regulations
- Responsible to report any detected trends, as well as procedural problems, to internal leadership as appropriate.
- Maintain a professional attitude
- Maintain confidentiality at all times
- Analyze and solve problems quickly and thoroughly
- Establish realistic goals and priorities concurrent with organizational objectives
- Conduct daily huddles and weekly staff meeting for continued process improvement and for staff project knowledge
- Back-fill all job opening
- Approve timecards, approving/deny colleague PTO and approving payroll
Requirements & Competencies:
- 2+ years of experience in healthcare insurance billing and denials, working directly with government or commercial insurance payers.
- High School Diploma or GED
- Demonstrated ability to work in a team environment that requires quick turnaround and quality output.
- Ability to facilitate and influence decisions by motivating others to achieve excellence in both the quality of work and their approach to teamwork
- Demonstrated subject matter expertise in insurance company practices regarding reimbursement with the ability to translate knowledge into training, supporting performance excellence
- Ability to develop and manage relationships with colleagues
- Demonstrated ability to navigate Internet Explorer and Microsoft Office
- Proven knowledge and experience in governmental, legal and regulatory provisions related to billing and collection activity.
Preferred Requirements & Competencies:
- BA/BS in business or related concentration
- Prior management or supervisory experience preferred
Note: Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $53,500 to $60,000. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills.