Senior People & Talent Generalist - IT HR Business Partnership (Spanish/English Bilingual Preferred)

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At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Professional 309

The Senior People & Talent Generalist is responsible for performing People & Talent related duties on a professional level and works closely with People & Talent Business Partners and management in supporting leaders and employees. This position carries out administrative and strategic responsibilities in the following functional areas: benefits administration, employee relations, training, performance management, onboarding, policy implementation, recruitment/employment, and employment law compliance.

***Spanish/English bilingual proficiency and HR experience within the Information Technology vertical are strongly preferred for this position***

• Under the direction of a Business Partner may directly support a client group and/or take on less complex employee relations cases.

• Coaches managers and leaders on effective performance management.

• Consults and coaches employees and managers on employee relations matters including University policy interpretation, job performance and corrective action while providing solution-oriented recommendations and support.

• Administers various People & Talent plans, projects, and procedures. Assists in the development and implementation of employee policies and procedures, prepares and maintains the employee handbook and the policies and procedures manual.

• Recommends new approaches, policies, and procedures to continually improve efficiency of the department, services performed and enhance the employee experience.

• Analyzes data to identify trends and develops solutions to address business issues and challenges.

• Participates in developing department goals, objectives, and systems.

• Assists in evaluation of reports, decisions, and results of department in relation to established goals.

• Works closely with Business Partners and leadership to track and analyze incoming inquiries and investigations and recommend and develop consistent practices and action plans.

• Provides exceptional support to an assigned team of Business Partners.

• Raises questions and concerns and recommends potential solutions to any performance management issues to assure effective People & Talent implementation and ongoing improvement of processes.

• Represents Business Partner Team with ongoing support in project-based teams to support the overall P&T strategy.

• Facilitates support for onboarding new leaders introducing university philosophy and culture.

• Maintains human resource information system records and compiles reports from the HCM.

• Maintains compliance with federal, state and local employment and benefits laws and regulations.

• Collaborates with all People & Talent subject matter experts to support the business collectively.

• May act as mentor to P&T Specialist or P&T Generalist

• Performs other job-related duties as assigned.

• Bachelor’s degree in Human Resources or a related field and five (5) years of related experience, or an equivalent combination of education and experience that provides the knowledge, skills, and abilities required to successfully perform the job, totaling nine (9) years.

• *** Spanish/English bilingual proficiency and Human Resources experience supporting Information Technology organizations strongly preferred***
• HR Certification (SHRM-CP, PHR)
• Previous experience working with client groups as a Generalist/Business Partner

This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice.

This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

• Excellent verbal and written communication skills with the ability to articulate and influence

• Ability to establish presence and credibility quickly and to become a trusted resource to employees

• Exceptional business knowledge of HR related laws, regulations and practices including EEOC, ADA, DOL, FMLA etc.

• Ability to make recommendations to effectively resolve problems or issues, by using sound judgment consistent with applicable laws and philosophies and practices.

• Ability to maintain a level of confidentiality with all interactions and work products

• Demonstrated ability to apply data management and analysis tools in researching and analyzing various types of data.

• Ability to observe, understand, and interpret ambiguous issues and apply critical thinking strategies to find solutions

• Ability to coach employees objectively and effectively through complex, difficult, and emotional issues within a diverse organization

• Exceptional ability to gather and analyze data with useful HR metrics and provide recommendations to the Business Partner team or leadership.

• Strong understanding of employment law and other state and federal compliance regulations

• Experience with MS Office products, HRIS Systems, Applicant Tracking Systems, and Performance Management Systems

• Demonstrated project management skills.

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The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

Pay Range: $82,700.00 - $124,000.00