Sr Business Systems Analyst

The Senior Business Systems Analyst will be a member of NBCUniversal’s Video Platform Software Engineering organization, concentrating on Ad Sales technology. The Senior Business Analyst is responsible for ensuring our Ad Sales business can perform their day-to-day activities utilizing our integrated systems. This role provides front-end user support, back-end monitoring and troubleshooting for a variety of systems which assist with functions such as sales, planning, pricing, campaign management, traffic/operations, creative, promotions, ad serving, delivery and billing.

RESPONSIBILITIES

• Take ownership of all types of tickets from a queue to analyze and follow up on requests while meeting established SLA’s.
• Work in a team setting with counterparts on solving issues at hand but also able to work solely while providing updates to stakeholders throughout the process.
• Understand how issues impact the business and escalate critical issues when necessary.
• Document and follow standard operating procedures for production troubleshooting and incident management.
• Leverage AI tools to aid in issue resolution and documentation.
• Understand system design to be able to guide others on complex business logic and troubleshoot calculation, integration, and backend data issues.
• Identify and manage defects and work with vendors and engineering teams to resolve and implement solutions.
• Collaborate with varying teams to understand system functionality and architecture to solve issues, document in a knowledge base and gain an overall better understanding.
• Analyze process and system issues and suggest areas for improvement and solutions, such as automation opportunities.
• Determine alerts monitors and logging needed to identify problems before they occur help troubleshoot and prevent issues.
• Works occasional evenings during special events.
• Rotating weekend on call shifts for urgent issues and provide backup coverage as needed.

• Minimum 5 years of experience working in an ad sales system.
• Experience troubleshooting software, system integrations, and other technology issues.
• Experience with SQL
• Experience with customer interactions and maintaining positive relationships.
• Willingness to have a flexible work schedule to meet operational and special event coverage needs.

Preferred

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, IT, IS, or similar technical discipline.
• Self-motivated and accountable, with a high level of commitment to responsibility.
• Excellent interpersonal, verbal, and written communication skills; ability to work across multiple groups.
• Experience with providing automated solutions (scripting, testing, RPA, etc.).
• Experience working with modern technology solutions (API’s, data streams, microservices). Additional

Requirements:

• Fully Remote: This position has been designated as fully remote, meaning that the position is expected to be performed from a non-NBCUniversal worksite, most commonly an employee’s residence. #LI-Remote This position is eligible for company-sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. You can learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $85,000 - $105,000 We are accepting applications for this position on an ongoing basis.

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We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood.

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We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.