We're looking for a Program Manager to be an early and impactful member of PSA’s growing Partnerships team. This role will focus on supporting and scaling PSA’s strategic partnership with eBay, helping collectors seamlessly authenticate and grade their items across platforms.
The Program Manager will play a key role in driving cross-functional initiatives that enhance the PSA-eBay authentication and grading experience. They will coordinate efforts across product, operations, marketing, finance, and analytics to ensure projects stay on track, performance is monitored, and opportunities become realities.
This role is ideal for someone who is organized, collaborative, and passionate about creating great customer experiences through partnerships.
You’ll report to the Director of Strategic Partner Services and work from our Santa Ana, CA office .
This role requires you to be onsite in the office 5 days per week.
- Serve as a primary point of contact for eBay’s AG team, leading on all partner communication and owning the health, satisfaction, and growth of each relationship
- Lead day-to-day management including cross-functional issue resolution with internal teams including Customer Care, Operations, Accounting, Project Management, and Tech
- Drive program management for global partner implementations
- Manage project timelines, deliverables, and stakeholder updates across internal and external teams
- Anticipate risks, communicate tradeoffs, and keep stakeholders aligned
- Monitor key metrics, synthesize partner feedback, and implement data-driven improvements
- Enable operational excellence: Identify process gaps, streamline communication, and help establish scalable systems for program tracking and reporting.
- Champion collaboration and visibility: Communicate program goals, progress, and learnings to executive stakeholders, ensuring transparency and shared ownership across teams.
- 5+ years of experience in partnerships and/or program management, ideally in a consumer technology business
- A strong cross-functional operator who can manage external relationships and internal teams simultaneously
- Highly organized with the ability to prioritize ruthlessly and deliver results in a fast-paced, ambiguous environment
- An excellent communicator — equally comfortable in a partner QBR and an executive update
- Data-driven, detail-oriented, and focused on continuous improvement
- A self-starter and creative problem solver who thrives with ownership
- Someone who’s comfortable shifting between strategic thinking and hands-on execution as the situation demands
- A quick learner who’s comfortable adopting new tools and systems - whether that's a CRM, ticketing platform, project management tool, or partner-facing tech
- Someone who is able to independently pull, structure, and analyze data to surface insights and support decision-making
- Willing to travel up to 10% of the time and as needed at critical project milestones
- Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time.
Requirements: Ability to hear alarms, signals, and verbal instructions.
- Lifting and Carrying: Ability to lift, carry, and move materials up to 25 pounds.
- Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently.
- Sitting or Standing: Ability to sit or stand for extended periods of time.
Salary Range: The salary range for this position is $90,356 - $146,695. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.
- Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
- 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
- Vacation: All salaried employees are eligible for flexible time-off
- Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
- Employee Discounts: Employees receive discounts on select grading services for approved submissions
- Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
- Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities
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If you suspect fraud, please reach out to interviewfraud@collectors.com.
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