Overview:
Processes and researches payments according to account specifications for Lockbox customers.
Primary
Responsibilities:
- Research and resolve customer inquiries received from internal business partners.
- Complete entry-level reconciliation of internal department general ledger accounts as required by assigned area.
- Prepare daily reports utilizing standard worksheet templates.
- Open and prepare bank-by-mail deposits for processing.
- Complete customer lockbox set-ups utilizing internal department applications to allow for accurate processing of transactions according to customer specifications.
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
Education and Experience Required:
Associates’ degree,
OR in lieu of a degree,
A combined minimum of 2 years’ higher education and/or work experience
Education and Experience Preferred:
Minimum of 2 years customer service experience in the financial service industry
Strong customer service skills
Strong organizational skills
Strong analytical skills
Strong problem-solving skills
Strong written and verbal communication skills
Ability to interact with different levels of the organization
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Baltimore, Maryland, United States of America