1. PC Support and Asset Management
- Troubleshoot end-user computing hardware, software, and network issues
- Manage the lifecycle of end-user devices from deployment to retirement
- Configure software and hardware settings based on company standards
- Handle IT ticketing systems by logging, tracking, and resolving issues timely
- Track and audit company IT hardware and software assets
- Provide high-touch, premium technical support for VIPs and executives
- Support standard business applications and corporate software tools
- Maintain conference room AV equipment and shared computing facilities
2. Office Automation (OA) and Operations
- Deploy and enforce mobile device security and MDM policies
- Administer basic Windows environment and Active Directory (AD) tasks
- Support peripherals including printers, scanners, and external devices
- Perform routine maintenance on office automation systems
- Monitor and manage software licenses to ensure compliance
- Assist with IT security audits and regular operational reporting
- Procure and replace IT consumables like printer toner and accessories
- Setup and image new workstations for incoming employees
Requirements:
- Education: Associate degree in Computer Science, IT, or equivalent work experience
- Experience: 1–3 years of experience in technical helpdesk or desktop support roles
- OS Knowledge: Proficient in configuring and troubleshooting Windows OS environment
- Hardware Skills: Hands-on experience assembling, repairing, and diagnosing PCs and laptops
- Soft Skills: Strong communication skills with a customer-centric mindset
- Problem Solving: Ability to diagnose basic network and software issues methodically
- Language: Bi-lingual (Both Korean and English)
Nice to have qualifications:
- Certifications: CompTIA A+, Network+, or Microsoft Certified Fundamentals
- Directory Services: Basic experience managing user accounts in Active Directory
- Enterprise Tools: Familiarity with ITSM ticketing tools (e.g., ServiceNow, Jira Service Desk)
All your information will be kept confidential according to EEO guidelines.