Education: Associate's degree
Experience: 2+ years
- Provide technical support for onsite employees, as well as occasional remote staff.
- Troubleshoot hardware, software, operating system, and peripheral issues in a timely manner.
- Manage user lifecycle tasks: provision, configure, deploy, and decommission hardware (laptops, desktops, monitors, mobile devices, etc).
- Administer user accounts, permissions, and group policies.
- Maintain local network connectivity, including basic troubleshooting of Wi-Fi access points, network switches, patch panels, and cabling.
- Maintain accurate records of all hardware, software licenses, and peripheral inventory using our asset management system.
- Associate or Bachelor's degree in Computer Science, Information Technology, or equivalent hands-on experience.
- 2-4+ years in an IT desktop support, helpdesk, or field technician role.
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