Manager, Process Manager- Global Payment Network

As a Manager of Process Management within Transaction Processing, you will be responsible for ensuring all risk efforts are flawlessly executed. Our team bridges product, tech, and risk partners to ensure Transaction Processing products and platforms remain well-documented, efficient, and fully supported. You will serve as the primary subject matter experts and single point of contact for risk initiatives.

You will blend analysis with process optimization to establish streamlined risk workflows and execute proactive data collection—ensuring on-time execution and continuous audit readiness.

• Collaborate with technical teams, stakeholders, and risk partners to ensure transaction processing products remain efficient, well-documented, and fully supported.

• Act as a single point of contact to partnering with Product and Risk, ensuring successful execution of assessments, testing, audits, and regulatory requests.

• Drive issue remediation and closure to ensure risks are mitigated and issues are resolved timely.

• Develop and maintain formal L2 process documentation, including procedures and process flow diagrams.

• Establish and maintain team standard work to ensure a consistent, well-managed support model.

• At least 2 years of experience in Process management or Risk

• Master’s Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science or Information Systems

• At least 5+ years of experience in Project management, Compliance, or Risk Management

At this time Capital One will not sponsor a new applicant for employment authorization for this position.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.