Government and Public Sector - HSPD and Enrollment Specialist

The Ernst & Young (EY) Government & Public Sector (GPS) Digital practice is helping organizations solve complex problems through purpose-led transformation. To achieve this mission, a diverse and talented team from around the globe are creating innovative digital experiences that help our clients succeed and thrive.

Our HSPD and Enrollment Specialist will provide support and assistance within a credential issuance facility. The specialist will manage consumables inventory, equipment inventory, and protects these items within the guidelines of HSPD-12 policy directives. This includes supporting the lifecycle of credentials from sponsorship through revocation.

You'll also:

- Assist end users with first tier troubleshooting and maintains records of all interactions with the use of a ticket tracking program

- Escalate any issues that cannot be remedied to second-tier support personnel and ensures all remedies are captured for future reference

- Provide services to support issuance such as document storage, fingerprint capture, and verification of biographic and biometric data

- Manage the HSPD-12 lost/stolen/compromised PIV card process to include providing instructions to users, tracking and monitoring submitted Reports of Surveys (ROS)

- Maintain knowledge of Logical Access Control Systems and PACS registration, use, issues, and remedies to assist end users

- Maintain Service Line Agreements for interaction with users and ticket closure timeliness. Enrolls and removes PIV credentials in CISA's Physical Access Control System (PACS) workstation and assigns or removes pre-programed access classes to PIV records

- Use a workstation to generate access reports based on datapoints for example door readers, time periods, or access classes

- Assigns credentials to CISA personnel records, enrolls credentials using a web-based portal and assigns pre-programed access classes to the credential record using a web-based portal.

- Troubleshoot low level PIV credential failures as they occur. Performs, prepares, and processes security support actions relating to HSPD-12 program management, project management support and technical support

- Create/brief statistical reports regarding services rendered for leadership knowledge and use

You will ideally have previous exposure to technology consulting, and a keen interest in collaborating with the U.S. government and Public sector. You should have strong communication skills, and business and technology acumen, and have a passion for delivering value to our clients.

- Knowledge of Identity Management and understanding of Credential Issuance and Revocation

- Knowledge of HSPD 12, FIPS 201-2, and NIST SP-800-79-2, Instructions for Physical Security, Operations Security, and Information Security

- Required knowledge of Microsoft Office Suites that includes proficient abilities in Word, Outlook, Excel, Access, and Power Point

- Must have good communication skills, exemplify exceptional customer service skills, and the ability to work with other personnel

- Experience using government information systems for screening and vetting, scheduling appointments, recording biometrical data, and identify and verify the eligibility for a credential or access

- Experience handling customer service inquiries and ensuring organized scheduling of appointments and services within a customer facing office

- Experience enrolling personnel in the client database systems and issues PIV credentials

- Experience using a workstation to generate access reports based on data points, for example door readers, time periods, or access classes

- Experience on fingerprinting enrollment services to client employees and contractors using the Enrollment and Issuance Workstation

At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .

- We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $61,200 to $100,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $73,100 to $113,500.

Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.

- Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.

- Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

EY accepts applications for this position on an on-going basis.

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com .