Responsibilities
Strategic Vision & Execution
- Own loss and churn end-to-end: develop and execute a roadmap that prevents and mitigates bad-actor activity while creating delightful, low-friction experiences for good customers. You own the loss-versus-churn trade-off inside your funnels, not just one side of it.
- Domain Leadership: drive the end-to-end Risk product strategy for onboarding controls and the account risk and compliance lifecycle, ensuring Intuit stays ahead of sophisticated fraud vectors. Leverage AI/ML, ecosystem data, and third party data to build automated, real-time decisioning flows and controls.
- Platform ownership: operate the Data & Decisions platform as a shared capability, setting input goals that serve every funnel that depends on it across the broader risk org, not just your own squad. Advance the decisioning stack to increase our development velocity and decision quality.
- Scalable Capability Innovation: work with engineering, policy, and AI teams to build reusable, scalable risk capabilities that can be deployed across various Intuit Fintech products.
- Operational Health: monitor and report on fraud loss, false-positive/insult and churn indicators, compliance posture, and decision quality across the account lifecycle.
People Leadership & Talent Development
- Team Growth: lead, coach, hire, and inspire a team of Risk Product Managers. You will be responsible for their career development, technical growth, and ability to deliver high-impact results.
- Culture of Excellence: foster a collaborative environment that values ownership, clarity, data-driven decision-making, and deep customer empathy.
Stakeholder Management & Communication
- Influence Leadership: act as the primary voice for Account Risk and Decisions to senior leadership and key stakeholders. You must be able to articulate complex risk/reward trade-offs and gain buy-in for major strategic shifts.
- Cross-Functional Partnership: work seamlessly with Design, Engineering, Risk Policy, AI Scientists, and Legal/Compliance to ensure our risk controls and experiences are both effective and delightful.
Qualifications
- Experience: 12+ years of Product Management experience, with a proven track record in Risk or high-growth Fintech services.
- Proven People Leader: At least 6+ years of experience managing and developing other Product Managers. You have a reputation for building strong team cultures and developing talent.
- Deep technical understanding of the Risk:
- Onboarding & Compliance including progressive onboarding, KYC/KYB, AML, and identity verification
- Fraud prevention and mitigation including ATO detection, adaptive authentication & step up, first-party fraud, organized/fraud-ring detection, and multi-vendor decisioning.
- Decisioning platforms: real-time decisioning, rules/policy engines, ML feature stores, and data infrastructure that powers risk decisions.
- Exceptional Communication: You are a master at storytelling. You can translate technical risk concepts into compelling business narratives for executive audiences and stakeholder partners.
- Platform & Scalability Mindset: You don't just solve for today; you build for tomorrow. You have experience delivering platform-level features that serve multiple products or business units.
- Strategic & Analytical: Highly proficient in using data to identify trends, measure impact, and drive prioritization. You understand the math behind fraud - balancing loss rates against customer conversion.
- Education: BS or MS in a technical or business field, or equivalent experience in a highly technical product environment.
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Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: $237,500- $321,500
The expected base pay range for this position is:
Mountain View $237,500 - $321,500
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