Project Management Manager - Service

We are looking for a talented Project Management Manager to join our team in Service in San Leandro, CA.

- Lead structured performance management processes for technicians and support staff, including goal setting, regular check-ins, and formal reviews

- Monitor individual and team performance against key metrics (productivity, quality, turnaround time, and safety)

- Address performance gaps quickly through coaching, corrective actions, and clear expectations

- Reinforce accountability by ensuring consistent standards across technician teams

- Build and execute individual development plans for all employees, aligned to business needs and career progression

- Assess technical and leadership skill gaps and drive targeted training plans

- Support certification progression and cross-training across Power Generation, On Highway, and Industrial segments

- Provide daily leadership presence in both shop and field operations, ensuring employees are supported and engaged

- Foster a high-performance culture with clear expectations, recognition of results, and direct feedback

- Lead regular team meetings , safety discussions, and communication forums to keep teams aligned

- Drive employee engagement and retention through consistent communication and involvement

- Partner with branch leadership on hiring, onboarding, and workforce planning

- Ensure new hires are effectively onboarded, trained, and integrated into the team

- Balance technician workloads and assignments to support both operational needs and development opportunities

- Coach employees on standard work processes , quality expectations, and customer communication

- Ensure technicians follow established procedures and deliver consistent, high-quality service

- Reinforce best practices in job execution, documentation, and follow-through

- Lead by example in driving a strong safety culture, reinforcing safe behaviors daily

- Ensure all team members follow required safety processes and participate in safety programs

- Address unsafe behaviors immediately through coaching and accountability

- Address workplace concerns , conflicts, and performance issues in a timely and professional manner

- Partner with HR when needed to manage complex employee relations issues

- Maintain fair, consistent, and transparent application of policies and expectations

- Identify and develop future supervisors and technical leaders within the team

- Delegate responsibilities to build leadership capability in senior technicians

- Create opportunities for employees to take on stretch assignments and grow their impact

- Experience leading larger technician teams across multiple specialties

- College, university, or equivalent degree required. This position may require licensing for compliance with export controls or sanctions regulations.

- Significant relevant experience, including supervisory experience, required.

- Apply financial acumen and business insight to evaluate project costs, margins, and resource utilization, ensuring projects deliver expected business value. - Balance multiple stakeholder needs by aligning priorities across customers, sales, operations, and project teams while managing expectations effectively. - Build and sustain high-performing teams by fostering collaboration, leveraging diverse perspectives, and ensuring clear ownership of project outcomes. - Communicate clearly and consistently by tailoring updates and messaging to different audiences, ensuring transparency on scope, risks, and progress. - Maintain strong customer focus by understanding customer requirements, delivering on commitments, and proactively addressing concerns to build trust. - Direct work and drive execution by setting priorities, delegating effectively, removing obstacles, and ensuring teams remain focused on key deliverables. - Manage complexity, risk, and change by synthesizing data, resolving conflicts quickly, and applying structured project and change management approaches to sustain results. - Drive results through disciplined project management by balancing scope, schedule, and resources while valuing diverse perspectives to strengthen decision-making and outcomes.

Education, Licenses, Certifications:

• College, university, or equivalent degree required. This position may require licensing for compliance with export controls or sanctions regulations.

• Significant relevant experience, including supervisory experience, required. To be successful in this role you will need the following:

• Apply financial acumen and business insight to evaluate project costs, margins, and resource utilization, ensuring projects deliver expected business value.
• Balance multiple stakeholder needs by aligning priorities across customers, sales, operations, and project teams while managing expectations effectively.
• Build and sustain high-performing teams by fostering collaboration, leveraging diverse perspectives, and ensuring clear ownership of project outcomes.
• Communicate clearly and consistently by tailoring updates and messaging to different audiences, ensuring transparency on scope, risks, and progress.
• Maintain strong customer focus by understanding customer requirements, delivering on commitments, and proactively addressing concerns to build trust.
• Direct work and drive execution by setting priorities, delegating effectively, removing obstacles, and ensuring teams remain focused on key deliverables.
• Manage complexity, risk, and change by synthesizing data, resolving conflicts quickly, and applying structured project and change management approaches to sustain results.
• Drive results through disciplined project management by balancing scope, schedule, and resources while valuing diverse perspectives to strengthen decision-making and outcomes.