Key Account Manager - West Virginia

At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives.

We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career

"Boldly innovating to create trusted solutions that detect, predict, and prevent disease." Discover your power to innovate while making a difference in patients' lives. iRhythm is advancing cardiac care…Join Us Now!

At iRhythm, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. Our leadership is focused and committed to iRhythm’s employees and the mission of the company. We are better together, embrace change and help one another.

We are Thinking Bigger and Moving Faster.

We are looking for a Key Account Manager for our West Virginia area. This position requires travel and customer-facing field time as needed within the assigned territory Preferred candidate locations include the Clarksburg/Bridgeport, Fairmont, or Morgantown areas to best support key health system and practice partners across West Virginia.

In this role, you will be responsible for providing superior support to grow, nurture, and maintain iRhythm’s highest-volume accounts. In this role, you will cultivate and sustain long-term customer relationships, while meeting and exceeding KPIs. Proactively delivering value services to support customers and advocating internally for the solutions required to drive business outcomes are key to what you will do as a KAM.

You will collaborate with iRhythm’s Marketing, Customer Care, and Clinical Operations teams. As a Key Account Manager, you will be the customers' primary escalation and intervention point of contact.

• Strategically partner with the iRhythm Sales organization to ensure the success of customers and patients within our large account segment.

• Drive customer and account performance by monitoring and measuring activities including; registration volume, device inventory management, customer and patient satisfaction, clinical effectiveness, and workflow efficiency.

• Serve as a primary point of contact for iRhythm internal teams regarding assigned customers. Liaison with key stakeholders in billing, clinical operations, legal, finance, inventory, and customer care to ensure efficient account performance.

• Train customers on the iRhythm service tools (ZioSuite, MyZio, etc.).

• Provide continuous evaluation of processes and customer workflow. Suggest new methods to create efficiencies through improved processes and additional technology. Leverage iRhythm regional expertise as necessary.

• Attend and support key customer meetings and sales Quarterly Business Review sessions.

• Establish and maintain strong relationships with accounts and the internal sales organization.

• Lead or participate in strategic initiatives within assigned accounts.

• Conduct in-person account management initiatives as needed.

• Monitor and communicate key performance trends across assigned accounts. Work to develop action plans to improve account performance.

• Bachelor’s degree is highly preferred or an equivalent combination of education, training, and experience.

• At least 3 years in an account management or customer success role supporting large or complex accounts.

• Proven work experience as an Account Manager, Key Account Manager, and Sales Account Manager in a healthcare, medical device, or biotechnology environment.

• Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level.

• Ability to multi-task and prioritize in a fast-paced environment.

• Proficiency with tools commonly used in a business environment including; CRM customer relationship management (Salesforce), reporting, and Microsoft Office.

• Exceptionally collaborative, highly responsive, flexible, and adaptive.

• Strong analytical skills with the ability to identify trends and present information succinctly and actionable.

• Proven understanding of how to apply key performance measurements to drive commercial development.

This is a regular full-time position with a competitive compensation package, excellent benefits including medical, dental, and vision insurance (all of which start on your first day), health savings account employer contributions (when enrolled in a high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability.

Additionally,

we offer:

• Emotional health support for you and your loved ones
• Legal/Financial / identity theft/ pet and child referral assistance
• Paid parental leave, paid holidays, travel assistance for personal trips, and PTO

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, an unlimited amount of Linked In Learning classes and so much more.

About iRhythm Technologies iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information.

Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all.