Field Service Engineer II (C2)

Location: Beijing,CHN, Beijing,CHN, Bundang,KOR, Changsha,CHN, Chengdu,CHN, CheongJu,KOR, Chitose,JPN, Chongqing,CHN, ChunAn,KOR, Chuzhou,CHN, Dalian,CHN, Fuqing,CHN, Guangzhou,CHN, Gumi,KOR, Haneda,JPN, Hangzhou,CHN, Hefei,CHN, Himeji,JPN, Hiroshima,JPN, Hokuriku,JPN, Home / Mobile, Japan, Hong Kong,CHN, Huai'an,CHN, Huzhou,CHN, Hwaseong-Castle,KOR {+ 59 more}

As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.

Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.

• Collaborate with Senior Field Service Engineers [Customer Engineers] in installing, maintaining, and upgrading customer equipment

• Apply basic diagnostic techniques to assess equipment and address technical issues, with guidance from Senior Field Service Engineers [Customer Engineers]

• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided)

• Completion of an Associate degree, military technical training, field service experience, or trade certification

• 1–2 years of work experience in customer/field service support, or a related technical field

• Ability to read and interpret electrical and mechanical schematics

• Experience diagnosing and resolving basic technical challenges

• Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics

• Familiarity with hand tools and their appropriate usage, including digital multimeters

• Possession of a valid driver’s license and the ability to obtain a passport, if travel is required.

• Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols

• 2–4 years of work experience in customer/field service support, or a related technical field

Requirements: This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools.

Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.