Warehouse Customer Service Representative

- Verify Bills of Lading (BOLs), appointments, and shipping paperwork for accuracy.

- Schedule and confirm inbound and outbound appointments with carriers.

- Coordinate with warehouse leadership to ensure shipments are ready for pickup and delivery.

- Process customer orders, shipping transactions, and related documentation.

- Respond to customer and carrier inquiries regarding shipment status and scheduling.

- Research and resolve shipping and documentation discrepancies with Operations and Inventory teams.

- Maintain organized and accurate shipping records and customer documentation.

- Partner with Inventory Control and Operations to investigate inventory discrepancies, misplaced product, and shipment variances.

- Maintain clear communication with warehouse leadership regarding appointment schedules, shipment priorities, and customer needs.

- High School diploma or GED may be required depending on facility

- Excellent verbal and written communication skills; English may be required

- Excellent organizational skills, including ability to multi-task and prioritize workload

- Proficient computer skills, including Microsoft Office Suite

- May be required to lift a minimum of 20 lbs./9 kgs.; weight may be more dependent upon facility