Sr. Program Manager, Asset Lifecycle

Position Summary The Sr. Program Manager, Asset Lifecycle is a high-visibility individual contributor within Service Operations who functions as the internal expert on product lifecycle management. This person will build the analytical models, strategic frameworks, and cross-functional alignments needed to proactively manage when, why, and how assets are refreshed - moving Quench from a reactive swap posture to a planned, data-driven refresh model.

Key Responsibilities 1. Product Lifecycle Strategy & Planning - Define long-range product refresh strategy and cohort-level targets - Establish prioritization frameworks (age, churn risk, service cost) - Translate strategy into annual deployment and Capex plans - Align lifecycle strategy with financial planning cycles 2.

Capex Strategy, Modeling & ROI Governance - Build and maintain ROI models linking swaps to churn avoidance and cost savings - Partner with Finance to support capital planning and allocation decisions - Quantify trade-offs and inform executive decision-making - Track realized vs. expected return on asset refresh investments 3.

Lifecycle Analytics (Churn & Service Cost) - Quantify relationships between asset age, churn propensity, and service cost - Develop segmentation models to identify at-risk accounts - Establish data-driven thresholds where replacement outperforms repair - Partner with CX and Customer Care to inform retention strategies 4.

Proactive Swap Program Design & Execution - Design and scale proactive asset refresh programs beyond organic swap rates - Define targeting logic, eligibility criteria, and operational workflows - Partner with Care, Field Service and Scheduling to execute programs - Develop customer communication strategies with Marketing 5.

Cross-Functional Leadership & Performance Management - Lead alignment across Service Ops, Finance, Sales, Product, and Supply Chain - Establish KPI framework and performance reporting cadence - Build dashboards and executive reporting for SLT visibility - Monitor performance vs. plan and drive corrective actions Requirements Must Have - 5-8+ years in program management, strategy, or financial analytics - Strong experience building business cases and ROI models tied to P&L outcomes - Ability to lead cross-functional initiatives without direct authority - Strong analytical and data interpretation skills - Executive-level communication and structured problem-solving Must Be - Highly analytical with strong business judgment - Structured thinker who can build frameworks from ambiguity - Influential collaborator across Finance, Operations, and Commercial teams - Outcome-focused with accountability for measurable results - Comfortable operating in a fast-paced, evolving environment Preferred Experience - Asset-heavy, rental, or subscription business model experience - Experience with lifecycle, fleet management, or service operations - Exposure to churn modeling and retention strategies - Familiarity with Capex planning and asset ROI evaluation - Experience with BI tools (Power BI, Tableau) and advanced Excel modeling Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.

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