Senior Customer Success Manager

- Lead the development of effective growth strategies

- Drive new account growth through effective solutions development

- Ensure contractual compliance and that customer obligations are met

- Direct capital expenditure and asset deployment activities

- Manage account-driven initiatives, including accounts receivable collections, working capital and Days Sales Outstanding (DSO)

- Ensure annual profit, efficiency and quality goals are attained at each client engagement; ensure KPIs are meaningful, aligned and achieved regularly

- Sustain Lean culture; promote a diverse work environment focused on the continuous improvement of processes

- Establish goals, plans and related metrics; track progress and manage through obstacles to achieve program objectives

- 5 years of project management experience

- Proven logistics industry/supply chain management knowledge and experience

- Bachelor's degree, MBA or advanced degree in a related field

- Six Sigma, Kaizen or process improvement certifications

- Superior knowledge of vertical supply chain

- Demonstrated ability to understand and discuss technical concepts, make trade-offs and evaluate opportunistic new ideas with technical employees

- Ability to develop insightful, value-added and actionable analyses with detailed explanations regarding drivers of those results; able to produce unambiguous, comprehensive and accurate interpretations

- Proven ability to deliver results and prioritize tasks in a fast-moving, dynamic environment

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity employer including Disabled/Veterans.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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