Software Engineer Lead - SRC Retail RTB

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Software Engineer Lead within PNC's SRC Retail RTB organization, you will be based in Pittsburgh, PA or Dallas, TX.

We are seeking a highly skilled and results-driven Software Engineer Lead to provide technical leadership and operational oversight across a diverse portfolio of enterprise applications. This role is responsible for ensuring application reliability, performance, monitoring, reporting, and continuous delivery while supporting modern cloud-native and microservices-based platforms.

The ideal candidate will possess deep expertise in CI/CD pipelines, application support, observability, reporting solutions, infrastructure technologies, and enterprise monitoring tools, with a proven ability to manage complex distributed environments and drive operational excellence.

Drive continuous improvement through post-incident reviews and preventive actions.

Define and track Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets.

Lead incident response, troubleshooting, and root cause analysis for production outages.

Develop runbooks, operational documentation, and recovery procedures.

Technology monitoring and alerting knowledge

• Dynatrace, Elastic Search, Grafana, etc

Experience with distributed infrastructure and storage technologies.

• Creates and leads the technical design and development of software solutions.
• Proposes & designs software solutions to address complex business needs. Prepares technical and procedural documentation required.
• Facilitates complex problem resolution.
• Provides technical guidance and support to colleagues. Reviews coding, testing, and documentation of software.
• Applies modern principles, methodologies and tools to advance business initiatives and capabilities.

Preferred Skills Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design

Competencies Application Delivery Process, Application Design, Architecture, Application Development Tools, Application Testing, Packaged Application Integration, System Development Life Cycle, Technical Troubleshooting

Work Experience Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.